RR
Rachel Richardson-Smith

1 reviews | Active since Sept 2018

04 Dec 2018, 17:33

CellC useless during load shedding

For the past week I have travelled from EL to CT and back to JHB and experienced Load Shedding. During loadshedding I have had ZERO service with CellC. Fortunately on 2 ocassions I have been with people that have VODACOM / MTN (other network providers) so that I could still make a call out. Why is this not been possible with Cell C? As a single woman getting stuck on the side of the road, during load shedding my ONLY LIFELINE is my phone and network provider in situations like this! At least in darkness I should still be able to make an emergency call. If CellC cannot supply a service during load shedding which is apparently going to get even worse, I would like to change my service provider and will urge the rest of South Africa to do the same! Loadshedding creates a security issue and I need to be able to make a call! Besides this, other business owners continue to do business during loadshedding thanks to connectivty. I have not been able to conduct business for 4 hours today. Absolutely shocking!!! I will go to another service provider if this problem is not rectified and I will have a huge issue if you try tie me to the balance of this contract which is not serving me.

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Replies (2)
Cell C
Cell C's reply05 Dec 2018, 07:31
Official
Good morning Rachel

Cell C still supplies services during load shedding,in which area did you experience this yesterday? Some areas are affected at certain times and then after a certain period the power is restored, back up plans are in place as well.

Regards
Cell C | PN


RR
Rachel Richardson-Smith's update05 Dec 2018, 07:44
Reviewer Update
I had no service in Chartwell, Broadacres or Douglasdale yesterday. I moved from coffee shop to coffee shop in order to conduct business and it was virtually impossible. I am currently running 4 consecutive events at this time of year and it was literally impossible to talk to my clients or do business. Every now and then I might get 15 seconds intermittent service but not enough to even complete a call or access my email with a mobile hotspot from my phone. In East London i had no service for hours last week in the Beacon Bay area. I have witness to both occasions. I fear what might happen if I am alone in the evening and the power goes out and I have a security issue, What would I do with no cellphone service? Whatever backup plan you are referring to it served me zero on Saturday in East London or yesterday in JHB. This needs urgent attention or else I can see most business owners such as myself will be changing service providers.