LN
Lorinda N
1 reviews | Active since Dec 2009
22 May 2026, 21:46
CELLC upgrade disaster. And device lost
I upgraded my contract and when the device arrived I was not happy. I cancelled the upgrade and send the device back. The device and watch was collected by RAM. 3 weeks later there is no trace of the device. My upgrade not cancelldd and 3 cases logged and they just close my cases without resolution.
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Cell C's replyOfficial
23 May 2026, 08:36Dear Lorinda,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused.
We understand that you cancelled your upgrade after returning the device and watch via RAM, and it is concerning that there has been no resolution despite multiple cases being logged. We also understand your concern regarding the upgrade not yet being cancelled.
Please be assured that your query has been escalated to our support team for urgent attention. One of our consultants will reach out to you directly to assist further and provide feedback on the investigation and cancellation process.
We appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | ZM
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused.
We understand that you cancelled your upgrade after returning the device and watch via RAM, and it is concerning that there has been no resolution despite multiple cases being logged. We also understand your concern regarding the upgrade not yet being cancelled.
Please be assured that your query has been escalated to our support team for urgent attention. One of our consultants will reach out to you directly to assist further and provide feedback on the investigation and cancellation process.
We appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | ZM
Cell C's reply23 May 2026, 08:36
Official
Dear Lorinda,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused.
We understand that you cancelled your upgrade after returning the device and watch via RAM, and it is concerning that there has been no resolution despite multiple cases being logged. We also understand your concern regarding the upgrade not yet being cancelled.
Please be assured that your query has been escalated to our support team for urgent attention. One of our consultants will reach out to you directly to assist further and provide feedback on the investigation and cancellation process.
We appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | ZM
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration and inconvenience caused.
We understand that you cancelled your upgrade after returning the device and watch via RAM, and it is concerning that there has been no resolution despite multiple cases being logged. We also understand your concern regarding the upgrade not yet being cancelled.
Please be assured that your query has been escalated to our support team for urgent attention. One of our consultants will reach out to you directly to assist further and provide feedback on the investigation and cancellation process.
We appreciate your patience while we work towards resolving this matter.
Kind regards,
Cell C | ZM