Cellc Upgrade

I have complain regarding my Cellc contract, I called Cellc on the 23rd March as Im due for an upgrade, was assisted by the consultant called Thabane and apparently was not told that the phone I requested was discontinued, after a week, I called to check when is the delivery was then told the phone is not available by Lerato at deliveries, I requested to cancel the order then was assisted by Keneilwe at Retentions case was created ***, was told it takes 24 to 48hrs to be canceled that was the 6th April 2021, I then went to Menly Cellc to do the upgrade but again the order was not canceled meaning system will not allow me to upgrade, the guy frm the store called and was told nothing was done and a follow up will be done I must wait for another 24 to 48hrs. Today I called and was send frm one department to another, spoke to Lerato again and transferred me, spoke to Nomvula frm cancelation requesting to speak to the manager I was on hold for 10min, after the hold was no manager I can speak to as thy r all in a meeting, all I want is for them to cancel the order so that I can go to Menlyn and proceed with the upgrade today.