ES
Elsje S
1 reviews | Active since Nov 2022
08 Nov 2022, 11:01
CellC. ********l debit of R19000.
During 2020 Cell tried to debit my bank acc with R19000. I found out about it when I wanted to upgrade one of my conracts about 18 months later. They admitted it was done in error but after almost 2 dosen visits to their Tyger Valley branch dealing first with a Michaelle Thomas, who dissapears as soon as he sees me, and thereafter with Lauren. It is now almost 8 months of regular folliw-ups, and the negative status that has been placed on my account has still not been removed.
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Cell C's replyOfficial
08 Nov 2022, 12:46 Dear Elsje Smart,
Thank you for contacting Cell C regarding your account query.
Kindly receive our apologies for the unpleasant experience. We have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^ZM
Thank you for contacting Cell C regarding your account query.
Kindly receive our apologies for the unpleasant experience. We have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^ZM
Cell C's reply08 Nov 2022, 12:46
Official
Dear Elsje Smart,
Thank you for contacting Cell C regarding your account query.
Kindly receive our apologies for the unpleasant experience. We have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^ZM
Thank you for contacting Cell C regarding your account query.
Kindly receive our apologies for the unpleasant experience. We have escalated your query to our team and one of our consultants will contact you to further assist. Regards
^ZM
ES
Elsje S's updateReviewer Update
08 Nov 2022, 13:10Who is ZM. Give me a name and email address of ZM, as you ALWAYS promise to resolve the problem but thats all I get, just....."we have escalated it, but we are still awaiting an answer"... You have awaited this answer for almost 8 months now.
ES
Elsje S's update08 Nov 2022, 13:10
Reviewer Update
Who is ZM. Give me a name and email address of ZM, as you ALWAYS promise to resolve the problem but thats all I get, just....."we have escalated it, but we are still awaiting an answer"... You have awaited this answer for almost 8 months now.