1 reviews | Active since Feb 2011
CellC Unfair Business Practices
My services have been cut due to a change in billing of R399 that was never communicated to me.
In the month of my upgrade my contract Prem was increased without my knowledge. Since June I have not received an invoice or an email notification regarding this change.
My services were then cut and I sought help through *** where no proof was provided, just an email advising that R399 was owing. I requested a manager call back and today is the 8th day without resolution or my manager call back. I sent another email, I can't contact the help desk even from my phone, requesting feedback 2 days ago, I'm still waiting
Now I have an adverse listing against me and still no resolution.
I'm hoping this will get me some feedback as 8 refuse to pay money that was not part of my contract. The least they could do is communicate beforehand.
I know what my payments look like because I haven Lt missed a payment as per what was agreed, R250.
If there is proof that I was advised of a change in my contract, and I have missed something I will gladly pay what is owed and take down any negative reviews and retract my complaint with the Ombud.
I know what my payments look like because I haven Lt missed a payment as per what was agreed, R250.
If there is proof that I was advised of a change in my contract, and I have missed something I will gladly pay what is owed and take down any negative reviews and retract my complaint with the Ombud.
Regards
Cell C | SR
Regards
Cell C | SR
It's been almost 2 weeks without service now, and instead of sorting out the problem you guys are sending threat emails to me. This seems to be the only platform where I get any response from you
I'm available today after 2 until 7pm.
It's been almost 2 weeks without service now, and instead of sorting out the problem you guys are sending threat emails to me. This seems to be the only platform where I get any response from you
I'm available today after 2 until 7pm.