CS
Cindy S
1 reviews | Active since Nov 2017
31 May 2018, 12:26
CELLC UNAUTHORISED DEBITS!!
I was so glad to have finally paid up all my contracts with cellc but I am still being debited!! I reversed the first one last month and even went to cellc in Ballito where the consultant showed me that there isn't anything t owing on my side. But again today my account was debited!! Omg this is *****!! I asked my bank to stop all debits as this contract is over but cellc keeps changing the amounts and debiting my account. Surely there must be some law against this!! It's just plain *****, they are *****ing money by taking what's not owed to them!! I am beyond words! This isn't right! I even got an email from cellc saying the contract is permanently ended in April so why are they taking money from me?? It's a SIM card only and not a contract that is billed in advance which I paid up!! Someone please help!!!
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Replies (2)
Cell C's replyOfficial
31 May 2018, 13:17Good afternoon Cindy
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply31 May 2018, 13:17
Official
Good afternoon Cindy
We will ensure that this matter is sorted. Do expect communication from one of our team members.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
04 Jun 2018, 09:15Moses advised that he is attending to your query. Kindly forward him the information requested in order to have your query resolved.
Regards
Cell C | DA
Best regards,
Cell C's reply04 Jun 2018, 09:15
Official
Moses advised that he is attending to your query. Kindly forward him the information requested in order to have your query resolved.
Regards
Cell C | DA
Best regards,