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Chris B

1 reviews | Active since Apr 2023

13 May 2024, 18:27

CellC unable to find Payfast payment to my account one month later.

On 17 April I paid my account in advance due at End April. I used the Payfast option online. Now my payment has disappeared and no-one at CellC is willing or able to locate the payment despite me having sent proof and a bank statement. Please provide me with Payfast detail so I can contact them and locate it for you. I am retired and have the time. Stop sending me requests to rate your service since you haven't done anything yet.

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Replies (6)
CB
Chris B's update13 May 2024, 19:51
Reviewer Update
Thank you so much. I eagerly await response with a solution.
Cell C
Cell C's reply13 May 2024, 19:56
Official
Dear Chris Bornman,

You are most welcome.

Our team will be in touch as soon as possible.

Cell C | DA
CB
Chris B's update15 May 2024, 13:05
Reviewer Update
Thank you so much. The issue had been resolved.
Cell C
Cell C's reply15 May 2024, 13:16
Official
Dear Chris Bornman

You're welcome! We are glad to hear that the issue has been resolved. We appreciate the opportunity to assist you and thank you for your patience throughout the process.

To further improve our service, we kindly request your feedback on the assistance provided. Please check your SMS or email for a message asking you to rate the service you received from our team.

Thanks you for choosing Cell C.

 Regards,
 Cell C | TM 
CB
Chris B's update15 May 2024, 14:04
Reviewer Update
Will do
Cell C
Cell C's reply15 May 2024, 15:23
Official
Thank you. 

Regards
Cell C | NT