1 reviews | Active since Jul 2017

27 Jul 2017, 14:03

CellC Tzaneen _ Staff member high on Cocaine while on Duty

<p>This Incident occured at Cell C Tzaneen , my grand mother has nominated me to control her Cell C account as i advise her on what lines to take or what types of handsets to use, bare in mins my grandmother has been with CellC for just about 10 years.</p> <p> </p> <p>So two weeks ago I went into Tzaneen town, I live in letaba about 30 minutes out of town, when i arrived in town i picked up my grandmothers ID and proceeded to Cell C the staff are famil**** with my grandmothers arrangemnt of me being in contol of her profile however the two regular taff members were not there, upon my arrival I found Calvin there, who refused to assist me with activating my contract regardless of the fact that i had my grandmothers ID and he could have phoned for confirmation instead he accused me of trying to ***** my grandmother stating my grandmother must phone Cell C and Add my ID number to her profile which to our knowledge had already been done a year ago, however i left the store and returned back to my Grandmothers and explained what had transpired, she then phoned Cell C and added my ID Number to her profile again after which i then emailed the store her consent form & her ID with which contract we wanted and all the details to which Calvin then Responded "there is no confirmation letter attached" so my grandmother had to write a letter and send a courier with the letter to letaba which i then emailed Calvin i then went into town after work and had Leonard assist with the contract activation, in addition to this there are many people complaining that this consultant Calvin is high at work promising them things that cannot materialize as her did with magestrate moosa's wife & he also ****med the Oberhozers when he was at MTN Lifestyle Tzaneen neumerouse client and people have seen this man with a white ring on his nostrils and whitness him laughing uncontrollablely however CellC refuses to act on that!when i told him my grandmother would like his manager to contact her he actually stated, " im well </p> <p>Acquainted with Shawn Coezee so tell your Grandmother she can try her luck, itll be like water off a ducks back"</p> <p>Attached to my complaint is a letter whereny my grandmother actually requests their manager or heigher authority contact her and its 2 days later and nobody has been in contact with her..</p> <p> </p> <p>Anyone else experincing the same kind of negluigence from Calvin Engelbracht ? MTN & Cell C Mediocre Cocaine Rampage #MUSTFALL!</p> <p> </p> <p> </p>

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Replies (3)
Cell C
Cell C's reply27 Jul 2017, 15:40
Official

Thank you for notifying us of the above.

We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.

This will be addressed with the store manager and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

's update28 Jul 2017, 16:03
Reviewer Update

I await the email with our telephonic conversation Theodora I'd also like to send you proof of the text's recieved and I'd like to now bring in whitnesses, Im not a child I need not have any personal vandettas with anyone, The store has cameras in if anyone bothered reviewing all the footage before you contacted me, to tell me ive got a personal Vandetta or if you viewed incoming calls on the company line or any othe their employee phones its clearly evident I made NO CONTACT with any of them since my contract was activated!

I dont appreciated being lieing againt or threatened, Threats of going the legal route shall not intimidate me. Hello Peter is a platform to voice injust incidents & this is what I shall do my issue is that i have been given a run around unecessarily! If the store or Cell C would appreciate someone of such habits or callerba representing them, well and good, however when service gets pathetic & starts becoming a concern to my budget and expenditure don't expect me to shut up about it!

Cell C
Cell C's reply31 Jul 2017, 10:10
Official

We have requested Theodora to contact you and ensure that the issue is addressed.

Regards

Cell C | DA