HT
Horizon T
1 reviews | Active since Sept 2020
16 Nov 2021, 16:15
CellC tries to ***** money from clients account after refusing to accept proof of payment from the bank.
And it is now a month later... Once again the unallocated payments have still not been allocated (even after promising that the issue has been resolved....). And to make matters worse, they have now decided to try and push through a debit order right in the middle of the month (without authorisation by the way) to try and ***** the money that they refuse to acknowledge that has already been paid to them. Can somebody competent from CellC contact me please. If you can't resolve a simple transfer of payment from one account to another, don't even bothet phoning me.
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Replies (1)HT
Horizon T's updateReviewer Update
17 Nov 2021, 09:46The proof of payments have been sent from *** to *** (one month ago) and the receiver acknowledged that the payments have been allocated - they have NOT.
I asked for an updated statement and was informed to wait for the next month's statement.
The next month's statement came and the payments were NOT allocated.
I received a phone call from your collections department stating that I am in arrears (they refuse to allocate the manual payments).
Then they tried *****ing the "arrears" directly from my bank account - why? Because they don't know how to allocate manual payments.....
You are harassing me not for 6 months - every single month - for not being able to allocate EFT payments.
I asked for an updated statement and was informed to wait for the next month's statement.
The next month's statement came and the payments were NOT allocated.
I received a phone call from your collections department stating that I am in arrears (they refuse to allocate the manual payments).
Then they tried *****ing the "arrears" directly from my bank account - why? Because they don't know how to allocate manual payments.....
You are harassing me not for 6 months - every single month - for not being able to allocate EFT payments.
HT
Horizon T's update17 Nov 2021, 09:46
Reviewer Update
The proof of payments have been sent from *** to *** (one month ago) and the receiver acknowledged that the payments have been allocated - they have NOT.
I asked for an updated statement and was informed to wait for the next month's statement.
The next month's statement came and the payments were NOT allocated.
I received a phone call from your collections department stating that I am in arrears (they refuse to allocate the manual payments).
Then they tried *****ing the "arrears" directly from my bank account - why? Because they don't know how to allocate manual payments.....
You are harassing me not for 6 months - every single month - for not being able to allocate EFT payments.
I asked for an updated statement and was informed to wait for the next month's statement.
The next month's statement came and the payments were NOT allocated.
I received a phone call from your collections department stating that I am in arrears (they refuse to allocate the manual payments).
Then they tried *****ing the "arrears" directly from my bank account - why? Because they don't know how to allocate manual payments.....
You are harassing me not for 6 months - every single month - for not being able to allocate EFT payments.