aA
accounts A
1 reviews | Active since May 2016
23 Nov 2022, 15:38
CELLC THERE IS NO CUSTOMER SERVICE ALL OF THE TIME!!!!!!!!!!!!
i did an instore upgrade on the 26/10/2022 Huawei Y90, which I returned on the 02/11/2022 to cellc as it had no memory slot, the return was processed on the 04/11/2022. i have been trying to get a "RMI"number to do another upgrade to a samsung phone. i have phoned, e-mailed , please call back , still no response from cellc. query has been escalated so many times and I have more ref numbers than you could possibly think of and I don't even take name and ref no anymore as it is a waste of time and paper. Cellc call centre is of NO use and should actually just close their doors, you get transferred from one department to the next or just cut off. No one phones you back and no one even tries to actually sort out your problem!!??? your "service"is worse than Eskom's, at least with eskom we get some service some of the time. WITH YOU CELLC THERE IS NO CUSTOMER SERVICE ALL OF THE TIME!!!!!!!!!!!!
Helpful (0)
Replies (9)0
Replies (9)aA
accounts A's updateReviewer Update
25 Nov 2022, 10:21 It is now the 25/11/2022 09h55 and still no contact from cellc in any way, shape or form. Not even smoke signals or a homing ***eon. Not suprized if you look at all the bad reviews they are receiving. Cellc are you not embarrassed by your lack in loyalty to your customer base, non-existent customer service and general no care attituded of your "Team"? Cellc do you have any
accountability procedures in place for you 'Team" regarding all the complaints/ queries you are receiving? Personally I think you only have a handful of people answering the phones and the rest have died and are stinking up your offices!!!
Still waiting in vain for someone from Cellc to contact me . ( in way , shape or form )
regards
Tania beeslaar
Still waiting in vain for someone from Cellc to contact me . ( in way , shape or form )
regards
Tania beeslaar
Cell C's reply:
23 Nov 2022, 16:13
Good day Tania,
Thank you for contacting us regarding a device that you returned.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team to assist with priority in resolving the query.
Please do expect a call from one of our Consultants.
Regards,
^TN
Good day Tania,
Thank you for contacting us regarding a device that you returned.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team to assist with priority in resolving the query.
Please do expect a call from one of our Consultants.
Regards,
^TN
aA
accounts A's update25 Nov 2022, 10:21
Reviewer Update
It is now the 25/11/2022 09h55 and still no contact from cellc in any way, shape or form. Not even smoke signals or a homing ***eon. Not suprized if you look at all the bad reviews they are receiving. Cellc are you not embarrassed by your lack in loyalty to your customer base, non-existent customer service and general no care attituded of your "Team"? Cellc do you have any
accountability procedures in place for you 'Team" regarding all the complaints/ queries you are receiving? Personally I think you only have a handful of people answering the phones and the rest have died and are stinking up your offices!!!
Still waiting in vain for someone from Cellc to contact me . ( in way , shape or form )
regards
Tania beeslaar
Still waiting in vain for someone from Cellc to contact me . ( in way , shape or form )
regards
Tania beeslaar
Cell C's reply:
23 Nov 2022, 16:13
Good day Tania,
Thank you for contacting us regarding a device that you returned.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team to assist with priority in resolving the query.
Please do expect a call from one of our Consultants.
Regards,
^TN
Good day Tania,
Thank you for contacting us regarding a device that you returned.
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far. We have referred the matter to our Team to assist with priority in resolving the query.
Please do expect a call from one of our Consultants.
Regards,
^TN
aA
accounts A's updateReviewer Update
08 Dec 2022, 09:54I have just been phoned by Zinzi on my landline number, she told me the details I provided previously is incorrect. the RAM pick up no RM***3 package delivered on 04/11/2022 is details I had to get from RAM couriers. These details were also supp**** to Ntomi Dube on the 02/12/2022. Zinzi imp**** I am lying and then she dropped the call in my ear!!!!!
I don't know how you are still in business, your service delivery has gone down the drain.
PLEASE DO NOT SEND ME A AUTOMATED REPLY!! AS IT STILL DOES NOT RESOLVE MY COMPLAINT?QUERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I don't know how you are still in business, your service delivery has gone down the drain.
PLEASE DO NOT SEND ME A AUTOMATED REPLY!! AS IT STILL DOES NOT RESOLVE MY COMPLAINT?QUERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
aA
accounts A's update08 Dec 2022, 09:54
Reviewer Update
I have just been phoned by Zinzi on my landline number, she told me the details I provided previously is incorrect. the RAM pick up no RM***3 package delivered on 04/11/2022 is details I had to get from RAM couriers. These details were also supp**** to Ntomi Dube on the 02/12/2022. Zinzi imp**** I am lying and then she dropped the call in my ear!!!!!
I don't know how you are still in business, your service delivery has gone down the drain.
PLEASE DO NOT SEND ME A AUTOMATED REPLY!! AS IT STILL DOES NOT RESOLVE MY COMPLAINT?QUERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I don't know how you are still in business, your service delivery has gone down the drain.
PLEASE DO NOT SEND ME A AUTOMATED REPLY!! AS IT STILL DOES NOT RESOLVE MY COMPLAINT?QUERY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
aA
accounts A's updateReviewer Update
12 Dec 2022, 13:28STILL NO!!!!!!!!
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accounts A's update12 Dec 2022, 13:28
Reviewer Update
STILL NO!!!!!!!!
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accounts A's updateReviewer Update
13 Dec 2022, 09:17 "Do you need assistance with reversing the upgrade? "
have you not even read my complaint?????????????? YES I WANT TO REDO AN UPGRADE!!!!!!
have you not even read my complaint?????????????? YES I WANT TO REDO AN UPGRADE!!!!!!
aA
accounts A's update13 Dec 2022, 09:17
Reviewer Update
"Do you need assistance with reversing the upgrade? "
have you not even read my complaint?????????????? YES I WANT TO REDO AN UPGRADE!!!!!!
have you not even read my complaint?????????????? YES I WANT TO REDO AN UPGRADE!!!!!!
aA
accounts A's updateReviewer Update
14 Dec 2022, 08:43YES
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accounts A's update14 Dec 2022, 08:43
Reviewer Update
YES
Cell C's replyOfficial
14 Dec 2022, 09:13The matter has been escalated to our team, please expect a call from us to assist you further.
^MN
^MN
Cell C's reply14 Dec 2022, 09:13
Official
The matter has been escalated to our team, please expect a call from us to assist you further.
^MN
^MN
aA
accounts A's updateReviewer Update
14 Dec 2022, 09:36ja right
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accounts A's update14 Dec 2022, 09:36
Reviewer Update
ja right
aA
accounts A's updateReviewer Update
20 Dec 2022, 22:25It is now the 20th of December, i was contacted on Saturday and had to supply all the information AGAIN to a consultant, this consultant will forward my query to "follow up's" AGAIN, to be sorted.?? I am now done struggling to get my upgrade rectified.
If I don't have a solid answer by tomorrow afternoon, I will be lodging a complaint the National Consumer Commission, as it seems a bad review on Hellopeter does not bother you at all.
If I don't have a solid answer by tomorrow afternoon, I will be lodging a complaint the National Consumer Commission, as it seems a bad review on Hellopeter does not bother you at all.
aA
accounts A's update20 Dec 2022, 22:25
Reviewer Update
It is now the 20th of December, i was contacted on Saturday and had to supply all the information AGAIN to a consultant, this consultant will forward my query to "follow up's" AGAIN, to be sorted.?? I am now done struggling to get my upgrade rectified.
If I don't have a solid answer by tomorrow afternoon, I will be lodging a complaint the National Consumer Commission, as it seems a bad review on Hellopeter does not bother you at all.
If I don't have a solid answer by tomorrow afternoon, I will be lodging a complaint the National Consumer Commission, as it seems a bad review on Hellopeter does not bother you at all.
Cell C's replyOfficial
21 Dec 2022, 13:04Good day Tania,
Kindly be advised that you will be required to revert back the Cell C store The Glen where the upgrade was processed for assistance with your upgrade reversal.
We unfortunately cannot assist with redoing your upgrade from our end without the upgrade reversal being processed.
Regards
^TM
Kindly be advised that you will be required to revert back the Cell C store The Glen where the upgrade was processed for assistance with your upgrade reversal.
We unfortunately cannot assist with redoing your upgrade from our end without the upgrade reversal being processed.
Regards
^TM
Cell C's reply21 Dec 2022, 13:04
Official
Good day Tania,
Kindly be advised that you will be required to revert back the Cell C store The Glen where the upgrade was processed for assistance with your upgrade reversal.
We unfortunately cannot assist with redoing your upgrade from our end without the upgrade reversal being processed.
Regards
^TM
Kindly be advised that you will be required to revert back the Cell C store The Glen where the upgrade was processed for assistance with your upgrade reversal.
We unfortunately cannot assist with redoing your upgrade from our end without the upgrade reversal being processed.
Regards
^TM