CellC, the worst choice ever.
<p>After trying to cancel a Data Contract for 3 months, i have had CellC promise to phone me back everytime i phone them, but to this day they have never phone me back.</p> <p>after them telling me i need to purchase a new sim card so they can transfer the contract over to make changes and that they will contact me back to do the sim swop, this never happened.</p> <p> </p> <p>i suggest that nobody ever do business with with CellC.</p> <p> </p>
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Replies (5)
Cell C's replyOfficial
21 Sept 2016, 07:24Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Sept 2016, 07:24
Official
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
22 Sept 2016, 07:44Moses has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Sept 2016, 07:44
Official
Moses has been in contact with you to assist with this matter. He advised that he will listen to the call recording and revert with feedback.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
22 Sept 2016, 07:51Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Sept 2016, 07:51
Official
Moses has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
's updateReviewer Update
03 Oct 2016, 10:07Hi Cell C
Your Service and Feedback S****s are lacking greatly.
on the 22-09-2016 Tshepo contact me and confirmed that the contract has been cancelled, and that the billing department are busy with the refund and will contact me before the end on October.
This never happened.
I emailed Moses Mo***eng and requested a email reply that the contract has been cancelled which i never received.
And belive it or not, month end came and they billed me AGAIN.
i would like someone with the knowledge of what the hell is going on to contact me because i am not getting joy from the people that i have been dealing with.
SW Boshoff
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's update03 Oct 2016, 10:07
Reviewer Update
Hi Cell C
Your Service and Feedback S****s are lacking greatly.
on the 22-09-2016 Tshepo contact me and confirmed that the contract has been cancelled, and that the billing department are busy with the refund and will contact me before the end on October.
This never happened.
I emailed Moses Mo***eng and requested a email reply that the contract has been cancelled which i never received.
And belive it or not, month end came and they billed me AGAIN.
i would like someone with the knowledge of what the hell is going on to contact me because i am not getting joy from the people that i have been dealing with.
SW Boshoff
**********
's updateReviewer Update
28 Nov 2016, 15:00once again i have to call cellc 10 times before anything happens. i am still dealing with the above matter. the contract was evensually cancelled, now the long wait to get my refund paid back to me.
i had to log another complaint and after there 48 hours has passed 5 days ago.
compared to any other network provider cellc only helps you when they can take your money.
please can someone from cellc phone me to assist.
complaint reff no. ********** 551
's update28 Nov 2016, 15:00
Reviewer Update
once again i have to call cellc 10 times before anything happens. i am still dealing with the above matter. the contract was evensually cancelled, now the long wait to get my refund paid back to me.
i had to log another complaint and after there 48 hours has passed 5 days ago.
compared to any other network provider cellc only helps you when they can take your money.
please can someone from cellc phone me to assist.
complaint reff no. ********** 551