BC
Bennie C

1 reviews | Active since Sept 2011

04 Dec 2025, 10:44

CellC the worst

CellC has to be one or maybe the worst I have done business with in the past year or so. I have been a cell c customer for 10 or mare years and paid a lot every month without fail. BUT Last year I wanted to upgrade 2 contracts. I was **** into taking another contract that I did not want and for 36 months, that I would never agree with to start off. I was just told that I must pay 36 months and nothing can be done. The employee was taken to task and fired but I still have to pay. That beside the point For the past week I have had no NO signal at home and about nothing at work. I called the customer care on 135 and as I am explaining my problem the phone gets put down in my ear. Today I even tried again but there is no way that I can get to customer service. I sent an email last week explaining my problem and giving an alternative number to be called. To date not a peep from CellC. I would not recommend CellC to anyone after my recent experience. CellcC also went ahead and closed the only CellC outlet that was on the KZN South Coast and now for any problem like this we have to drive 150km to Amanzimtoti to the CellC outlet where I got **** to in order to take another contract. BAD CellcC BAD

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Replies (1)
Cell C
Cell C's reply04 Dec 2025, 10:52
Official
Dear Bennie,

We sincerely apologize for the experience you’ve had. We completely understand your frustration, especially given your long history with Cell C and the inconvenience caused by both the network issues and previous contract matters.

Regarding your current network problem, we want to get this resolved as quickly as possible.Our technical team will prioritize your case and ensure you’re contacted directly to restore your service.

We truly value your loyalty over the years and regret that your recent experiences have been so disappointing. Your feedback has been escalated to management to prevent similar issues in the future.

Regards,
Cell C | CM