CellC, the C mus be for the **** they give you!

We have had the worst time with Cellc. Our contract (in my husbands name) was ending Jan 2021. As per the contract we phoned in that month gave the 30 days notice as required that we will not be renewing our contract.

A debit order continued to go off monthly! We did not pick up on it at first but eventually did and did a reversal every month. At the end of Oct, a deduction of over R700 went off, this we could not reverse due to the high amount. We phoned Cellc, they had told us they'd have to listen to previous calls and send it to the back office. We got a call back that night requesting all the details, but come Nov the amount went off again.

Dec28 we went to the bank, and our application was met with distain and decline due to poor payments towards cellc.

We phone in once again, they log a enquiry again and phone back that afternoon. She is calling to do an immediate cancellation, so that the account atleast is closed, I tell her we expect this to be fixed with the credit bearau and a refund of the +-R700. She says for that they'll be sending it to the back office.

Flash forward a few days nothing happens, I phone in again get told she cannot log an enquiry and I should email the credit department, again nothing happens, she also noted that the account is now a prepaid acount and the closing remakrs are, this account is closed with no amounts in arrears.

I phone in again on the 6th of Jan, this time I request to be put through to the accounts department where it seems the lady does not want to hear me explain and she hangs up, this I know cause it so conveniently request I leave feedback.

I phone back instantly and request to speak to a manager. The manager however is unable to speak to me due to covid regulations, I mean what the hell, cellc doesn't know how to transfer a call. I get told she will phone back shortly after that call. Here I am the next day. Having not recieved any feedback or assistance. Cellc more like ****C