NN
Naomi N
1 reviews | Active since Sept 2016
18 Jul 2023, 07:30
CELLC TAKING MY MONEY
I have been sending emails and phoning Cellc since April 2023. No one seems to help me, They continue to debit my account whenever they feel like and now instead of debitting R409, they are taking R479.00 , Cellc owes me over R500
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
18 Jul 2023, 07:57Dear Naomi Naidoo,
Thank you for reaching out to us regarding your billing query,
We apologize for the unpleasant experience you have had with us thus far. Please note the additional R70 billed each month is a failed debit order penalty fee as the debit orders returned unsuccessful.
Regards
^GN
Thank you for reaching out to us regarding your billing query,
We apologize for the unpleasant experience you have had with us thus far. Please note the additional R70 billed each month is a failed debit order penalty fee as the debit orders returned unsuccessful.
Regards
^GN
Best regards,
Cell C's reply18 Jul 2023, 07:57
Official
Dear Naomi Naidoo,
Thank you for reaching out to us regarding your billing query,
We apologize for the unpleasant experience you have had with us thus far. Please note the additional R70 billed each month is a failed debit order penalty fee as the debit orders returned unsuccessful.
Regards
^GN
Thank you for reaching out to us regarding your billing query,
We apologize for the unpleasant experience you have had with us thus far. Please note the additional R70 billed each month is a failed debit order penalty fee as the debit orders returned unsuccessful.
Regards
^GN
Best regards,
NN
Naomi N's updateReviewer Update
18 Jul 2023, 09:26no this is not the case, My debit order comes out on the 10th of every month, In april you debited on the 8/9, and this was your fault, I am now owing the bank R105 x 4 and over and above that you been taking extra R70.00 , Whats your excuse for taking out R479 on the 10th July 2023, this was not a failed debit order. Do the right thing on this special day and pay me back all the monies you owe me
105 x 4 = R420.00 and R70 x 2 = R140 Total you owe me R560, And stop robbing me
105 x 4 = R420.00 and R70 x 2 = R140 Total you owe me R560, And stop robbing me
NN
Naomi N's update18 Jul 2023, 09:26
Reviewer Update
no this is not the case, My debit order comes out on the 10th of every month, In april you debited on the 8/9, and this was your fault, I am now owing the bank R105 x 4 and over and above that you been taking extra R70.00 , Whats your excuse for taking out R479 on the 10th July 2023, this was not a failed debit order. Do the right thing on this special day and pay me back all the monies you owe me
105 x 4 = R420.00 and R70 x 2 = R140 Total you owe me R560, And stop robbing me
105 x 4 = R420.00 and R70 x 2 = R140 Total you owe me R560, And stop robbing me
Cell C's replyOfficial
18 Jul 2023, 09:37Dear Naomi,
We have noted your concerns. Please note we have escalated your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
We have noted your concerns. Please note we have escalated your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Best regards,
Cell C's reply18 Jul 2023, 09:37
Official
Dear Naomi,
We have noted your concerns. Please note we have escalated your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
We have noted your concerns. Please note we have escalated your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Best regards,