CellC takes your money but do not deliver the goods!

On Sunday the 14th of January 2018 I went to the Cresta CellC shop to purchase a 200gb data bundle for R1999.00. I provided the agent with the number that should be credited.

I waited for the data to be credited but by Monday still no data. I phoned customer care but could just as much have talked to a toilet and received less ********** The call centre agents is so *********** that they can not even find a manager. Why is it that when you ask for a manager they always use the same old "they are in a meeting"?

I thought you have a customer care centre for a reason. The centre at CellC obviously a bottomless pit . The money spend on agents can be used to lower tariffs because they just pass the buck backwards and forwards and disconnect callers.

They requested all the details, I emailed a copy of the invoice receipt but again two days later no call back, no emails no data on the right number. Again just another pathetic *********** service by a call centre agent.

As of tomorrow I will take the legal route and open ******** cases against CellC agents for ***** and *******ion, I will also seriously consider to complain to ICASA and FNB.