CellC take money for things that don't work, due to their (admitted) fault.

After having called Cell C over 20 times, going to 2 different stores and being put through to all the different departments, I have decided to write a review, for what? Who knows? Cell C have charged me over 3000 rand in the past 3 months for an LTE contract that I cannot use. When I questioned, the response I received was that is was Cell C fault. Yet here I am out of pocket with something that is their fault?? I cancelled the contract due to the error. Was informed I would be charged, which is fine, granted that the product works, which it doesn't.

I am currently on hold, for the 100th time, 20 min in. The incompetency is shocking. No one seems to know how to help. I keep getting empty promises that I will be called back, yet it is me that has to chase after them when no one calls.

UPDATE on the call for which I was on hold: "My dispute was wrongly escalated". I must wait another 48 hours or 2 working days to be contacted.

Avoid Cell C, purely on the basis of their awful customer service, and lack of consideration.

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