NY
Neville Y
1 reviews | Active since Mar 2009
03 Jun 2021, 13:55
CellC_Support *********** or Dishonest?
Over a week without signal, and I your technician Emmanuel agreed after test that the problem is in your network. A week of daily twitter DMs with CellC_Support and all they say is they will 'follow up', they will 'revert'. I have had enough of this either dishonesty or incompetence. Been a happy client for 4 years but this support is so very bad. I have the opportunity to change now to another service provider and will do so. I just want my recent R500 data purchase refunded because much of time I have not had a network to be able to use that data. Please advise re the refund.
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
03 Jun 2021, 15:04Good day Neville
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Best regards,
Cell C's reply03 Jun 2021, 15:04
Official
Good day Neville
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
^YM
Best regards,
NY
Neville Y's updateReviewer Update
03 Jun 2021, 16:09You have known about it for the past 10 days! I have heard so many promises ............ I cannot trust CellC any longer.
NY
Neville Y's update03 Jun 2021, 16:09
Reviewer Update
You have known about it for the past 10 days! I have heard so many promises ............ I cannot trust CellC any longer.
Cell C's replyOfficial
07 Jun 2021, 11:11Hi Neville
We will update you as soon as we receive feedback from our Technicians.
^MM
We will update you as soon as we receive feedback from our Technicians.
^MM
Best regards,
Cell C's reply07 Jun 2021, 11:11
Official
Hi Neville
We will update you as soon as we receive feedback from our Technicians.
^MM
We will update you as soon as we receive feedback from our Technicians.
^MM
Best regards,
NY
Neville Y's updateReviewer Update
07 Jun 2021, 13:21Why are your technicians taking so long? Why does no-one contact me? Without them hearing from me what the symptoms are, they are making it more difficult to fault-find. Your feedback to me is of no help, it means nothing and the support when I now have a problem after 4 years excellent connection appears to be non-existent.
NY
Neville Y's update07 Jun 2021, 13:21
Reviewer Update
Why are your technicians taking so long? Why does no-one contact me? Without them hearing from me what the symptoms are, they are making it more difficult to fault-find. Your feedback to me is of no help, it means nothing and the support when I now have a problem after 4 years excellent connection appears to be non-existent.
Cell C's replyOfficial
07 Jun 2021, 14:07Apologies for the delay.
We have requested an urgent follow-up with the team. Please expect a call or feedback.
^NZ
We have requested an urgent follow-up with the team. Please expect a call or feedback.
^NZ
Best regards,
Cell C's reply07 Jun 2021, 14:07
Official
Apologies for the delay.
We have requested an urgent follow-up with the team. Please expect a call or feedback.
^NZ
We have requested an urgent follow-up with the team. Please expect a call or feedback.
^NZ
Best regards,
NY
Neville Y's updateReviewer Update
07 Jun 2021, 14:10All I get from CellC_Support is 'we will get back to you when bla bla bla.....'. How long can this on?
It looks as though my mod/router has been connecting with LTE again at last since before the weekend, according to the modem indicator lights. But no internet access. It could be that my CellC simcard is no longer working, because your technician Emmanuel suggested that I put it in my cellphone which confirmed that it was NOT my modem giving problems but your network. It may now be that your signal is fixed but that my simcard won't work in my modem anymore after having been in my phone. Without talking to me, we will NEVER solve this problem! Please, please, please CellC! This support is awful.
It looks as though my mod/router has been connecting with LTE again at last since before the weekend, according to the modem indicator lights. But no internet access. It could be that my CellC simcard is no longer working, because your technician Emmanuel suggested that I put it in my cellphone which confirmed that it was NOT my modem giving problems but your network. It may now be that your signal is fixed but that my simcard won't work in my modem anymore after having been in my phone. Without talking to me, we will NEVER solve this problem! Please, please, please CellC! This support is awful.
NY
Neville Y's update07 Jun 2021, 14:10
Reviewer Update
All I get from CellC_Support is 'we will get back to you when bla bla bla.....'. How long can this on?
It looks as though my mod/router has been connecting with LTE again at last since before the weekend, according to the modem indicator lights. But no internet access. It could be that my CellC simcard is no longer working, because your technician Emmanuel suggested that I put it in my cellphone which confirmed that it was NOT my modem giving problems but your network. It may now be that your signal is fixed but that my simcard won't work in my modem anymore after having been in my phone. Without talking to me, we will NEVER solve this problem! Please, please, please CellC! This support is awful.
It looks as though my mod/router has been connecting with LTE again at last since before the weekend, according to the modem indicator lights. But no internet access. It could be that my CellC simcard is no longer working, because your technician Emmanuel suggested that I put it in my cellphone which confirmed that it was NOT my modem giving problems but your network. It may now be that your signal is fixed but that my simcard won't work in my modem anymore after having been in my phone. Without talking to me, we will NEVER solve this problem! Please, please, please CellC! This support is awful.
Cell C's replyOfficial
08 Jun 2021, 07:51Hi Neville
Please see the below feedback we received yesterday.
07/06/2021: The client's serving site [2091- Faerie Glen East] which is situated approximately 580 from the client's home, experienced downtime (6 days) at the time of the complaint (see attached stats), hence affecting voice and data services, however, the site has since been restored and user experience should normalize. Based on the attached LTE Availability and User Traffic stats, the site is currently performing well with no issues and normal traffic trends.
^MM
Please see the below feedback we received yesterday.
07/06/2021: The client's serving site [2091- Faerie Glen East] which is situated approximately 580 from the client's home, experienced downtime (6 days) at the time of the complaint (see attached stats), hence affecting voice and data services, however, the site has since been restored and user experience should normalize. Based on the attached LTE Availability and User Traffic stats, the site is currently performing well with no issues and normal traffic trends.
^MM
Best regards,
Cell C's reply08 Jun 2021, 07:51
Official
Hi Neville
Please see the below feedback we received yesterday.
07/06/2021: The client's serving site [2091- Faerie Glen East] which is situated approximately 580 from the client's home, experienced downtime (6 days) at the time of the complaint (see attached stats), hence affecting voice and data services, however, the site has since been restored and user experience should normalize. Based on the attached LTE Availability and User Traffic stats, the site is currently performing well with no issues and normal traffic trends.
^MM
Please see the below feedback we received yesterday.
07/06/2021: The client's serving site [2091- Faerie Glen East] which is situated approximately 580 from the client's home, experienced downtime (6 days) at the time of the complaint (see attached stats), hence affecting voice and data services, however, the site has since been restored and user experience should normalize. Based on the attached LTE Availability and User Traffic stats, the site is currently performing well with no issues and normal traffic trends.
^MM
Best regards,
NY
Neville Y's updateReviewer Update
08 Jun 2021, 10:03Hells Bells - I do not have service!!!! Dont' tell me this going to start all over again!!!! Talk to me damn it and find out why I do NOT have service! Call me - please ......
NY
Neville Y's update08 Jun 2021, 10:03
Reviewer Update
Hells Bells - I do not have service!!!! Dont' tell me this going to start all over again!!!! Talk to me damn it and find out why I do NOT have service! Call me - please ......
Cell C's replyOfficial
08 Jun 2021, 12:46That's because you have no airtime or data. Please recharge your account.
^MM
^MM
Best regards,
Cell C's reply08 Jun 2021, 12:46
Official
That's because you have no airtime or data. Please recharge your account.
^MM
^MM
Best regards,
NY
Neville Y's updateReviewer Update
08 Jun 2021, 14:18I do have data - I have a screen image from your website which shows 140.93GB
NY
Neville Y's update08 Jun 2021, 14:18
Reviewer Update
I do have data - I have a screen image from your website which shows 140.93GB