CellC super pathetic service

It has now been 3 days without a proper response from the fibre support team. My fibre started giving issues thursday evening, i should get 40mbps and now i am getting less that 1mbps. This is so frustrating and i have urgent work to do and i am just not getting anything from CellC. so i phoned the helpdesk and they said that i have to log a ticket, they cannot assist me over the phone. so i did. I phoned them back and spoke to another consultant who then suggested i plug my laptop in to the ONT device and recreate my internet connection, so i did, no difference. they then said that they cannot assist me without a speedtest screenshot. i told them that the internet is so slow that i cannot even get my emails to load, nevermind send an email. and yet they claimed that nothing can be done without the screenshots. i waited for a response from them on friday and nothing happened, so i phoned them 4 times during the day, asking for a response, to escalate as urgent and still my issue was not resolved. Escalating a ticket does nothing, there is no difference in response times, there is no urgency added to the matter, nothing changed and i begged them to assist me urgently, as i have a mountain of work to do. The first response i got from them was per email, they requested me to do the speedtests again and send the screenshots, and yet again i had to explain to them that i can hardly load my emails. so i phoned the helpdesk back and again tried to ask them to look into the issue instead of sitting and waiting for screenshots, if they could start fixing the issue because this is properly urgent, and the consultants were again adamant that screenshots are needed for the back office tech team to assist, which is absolutely ridiculous. It is now Sunday morning, i tested, restarted, reconfigured and tried everything from my side and still the issue has not been resolved. I have till now, not got an acknowledgement that there is in fact an issue, yet i have escalated and begged them for service and still nothing has been done, its has been over 72 hours now.

I am a loyal paying customer and now i am being treated like this, as if my problem is not important... i have work to do and now i have missed deadlines becuase of the useless service i get from cell c.

After having responded to the email they sent yesterday morning, i have still not had feedback.

I dont know what is happening at CellC but this is ridiculous, how can it take so long just to check what is wrong on my fibre and fix it? send someone out to have a look, at least give me regular updates or acknowledge that i have a problem.

I hvae never in my life had issues like this, but cellc has shown me that they dont care about their clients, they just want your money but are not willing to give you the service that comes with it.

this is pathetic,