1 reviews | Active since Oct 2016
Cellc Sucksssss
<p>Cell C had a promotion going for a combo deal on 2 cellphones and a tablet, for the first 300 customers, I went into the pietermaritzburg branch the obly cell c outlet in pietermaritzburg and asked for the deal, I then signed a consent form and got told they have to wait for stock before they can process the application, I then asked if they can put me on a waiting list or some kind of application to secure my spot in the 300 customers that could get the deal and I was told they have to wait for stock,, today I phone in and the deal is sold out, why must I now lose out because the store I can go to was not equipped for the deal??? I phoned customer service and got put through to multiple people for them to tell me its not there fault that the store in my area had no stock,so who's fault is it?? why must I lose out because they had no stock. no one was willing to assist me within the cellc department.. why advertise if you dont have the means to accomodate nationwide.</p>
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Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
I have had communication with your customer care, everyone seems to be listening to my story but no one actually seems to be assisting in the situation, I feel like I was not treated fairly and that better adverti*****t should have be put in place to indicate if the store in your area does not have enough stock then you dont get the deal, I believe each store nationwide should of had enough stock before promoting the deal, and/or those of us that went into store to apply for the deal should of had the application fully processed on a pending activvation on awaiting the stock so that individuals as myself would have been part of the 300 customers. I was under the impression when I signed the consent form that I was going to be contacted when the stock arrived to complete the application. I should have been advised otherwise. I think this whole promotion was not handled with customer fairness at all.. its promoted nationwide but yet if a store near you isn't equipped you lose out. the promotion should state that.
I have had communication with your customer care, everyone seems to be listening to my story but no one actually seems to be assisting in the situation, I feel like I was not treated fairly and that better adverti*****t should have be put in place to indicate if the store in your area does not have enough stock then you dont get the deal, I believe each store nationwide should of had enough stock before promoting the deal, and/or those of us that went into store to apply for the deal should of had the application fully processed on a pending activvation on awaiting the stock so that individuals as myself would have been part of the 300 customers. I was under the impression when I signed the consent form that I was going to be contacted when the stock arrived to complete the application. I should have been advised otherwise. I think this whole promotion was not handled with customer fairness at all.. its promoted nationwide but yet if a store near you isn't equipped you lose out. the promotion should state that.