Cellc sucks

By far not only is it the worse network but also thee worse customer service, so ever since I lost my job due to covid19 I've contacted cellc making an arrangement to make payments as a relief plan, OK all was well, I started making payments and sending proof of payments to collections but every month after making cash payments without a fail this idiots debit my bank account, now I'm not working so I'm not getting any funds, every time the debit my account it's left with a negative amount so not only are they breaching written agreement to accept a certain amount of payments for these accounts but they also leaving me owing the bank money that I do not have, every month I have to go and reverse these payments, remember we in a pandemic it's not safe to go out to the malls, not forgetting soon as I reverse these big amounts they debut me again so I end up going the the bank every day. I've got all agreements on email. But when ever I request they contact me regarding this, the person that calls can not help me. Worse service ever, I'm happy to start surportting other networks without a second choice.