DT
Divan T

1 reviews | Active since Jan 2017

04 Jan 2017, 13:42

Cellc Store Service ****ing Sucks

<p>I had an issue with my phone where it kept saying "Sim Failure". I went to the cellc Store "120 Ontdekkers Rd, Shop 99/101, Westgate Shopping Centre, Horizon View, Roodepoort, 1724" and told them what the issue was.. Now before i even could tel them what the problem is. They asked me for my ID. I told them i only have my drivers license. They told me "Sorry sir i cant help you without your ID and we dont take Drivers Licenses"... Now can you please tel me the ****... how is it posible that you need my ****ing ID just to give me a service?? i pay 1200 rands a month for this ****ing service?.. Please email me by 2017/01/05... i would let you call me but oooo yeaaah my ****ing number doesnt work.... im losing clients because of this ****ing bull****....</p>

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Replies (2)
DT
Divan T's update04 Jan 2017, 13:46
Reviewer Update

ooo yeah.... and i did speak to the manager of that store and he told me... Exact words... "Go to CNA buy a sim card there and rika the sim there.. we wil not help you here." and i didnt event lost it in the store like i lost it in this review....

Cell C
Cell C's reply04 Jan 2017, 14:02
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | DA