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Philani M

1 reviews | Active since Mar 2009

18 Dec 2017, 17:11

Cellc Store Musgrave

On the 24th of November 2017, I app**** for a contract via your Musgrave Store in Durban, it was approved, unfortunately, they didn't have stock of iPhone SE 32/64GB for R129. I've been waiting for stock arrival since then, I would like to know what to do now? It's been weeks now. No one contacting me for an update. Even if you guys had to call Apple to manufactur a new phone from scratch, i'm sure they could be done by now. I'm very disappointed by your store, please make sure that I receive the device tomorrow, I have waited for too long. If it all fails i write to your CEO. Contact number ********** 690. I have escalated for several times, your store told me i cannot get the phone, I can only get in January 2018 and it will not be R129 anymore but R199.00. I'm not happy with that. Sms i received said it will be R129 on Pinacle 100. Please assist.

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Replies (2)
Cell C
Cell C's reply19 Dec 2017, 07:29
Official

Good morning Philani

We apologize for the delays in getting the phone delivered to you.
There has been a problem with the availability of the iPhone SE and we are expecting more deliveries from the manufacturer.

One of our team members will follow up on your order and contact you to provide feedback.

Regards

Cell C | PN

Cell C
Cell C's reply03 Jan 2018, 11:45
Official

Theodora confirmed that she has contacted you and provided feedback on this matter.

Regards

Cell C | DA