BB
Boitumelo B

1 reviews | Active since Oct 2017

13 Jul 2018, 12:09

Cellc stop deducting my MONEY and close your account like you confirmed you did

I had a 12 months data contract with Celc , end of may i requested celc to cancel my contract, and they told my to pay for the router as well as the invoice of that month, which i payed for the router and provided them with proof of payment and they deducted for the invoice end of the month as per our agreement because i was told that invoice was out already when i requested the contract to be cancelled. i payed cellc every cent that they requested from me, and now end of June they Deducted the money whilst i received an email from them saying that my account is cancelled, the question is for what ? secondly i recently did my credit check and i found that the cellc contract is active, i need that to be cancelled and cellc to stop deducting into my account because i am no longer with them, and cancel the account.

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Replies (4)
Cell C
Cell C's reply13 Jul 2018, 12:15
Official

Good afternoon Boitumelo

We will ensure that this matter is sorted. Do expect communication from one of our team members.

We apologize for the inconvenience caused.

Regards
Cell C | PN

BB
Boitumelo B's update13 Jul 2018, 12:18
Reviewer Update
Hi, it is an incovience, i would like to get the call to be escalated because now its hindering my finances and profile, i want it to be resolved today.
Cell C
Cell C's reply13 Jul 2018, 12:21
Official

We understand your frustration and we will not let you down.

Regards

Cell C | PN

Cell C
Cell C's reply13 Jul 2018, 15:03
Official

Theodorah has been in contact with you to assist with this matter. She advised that the charges are for content services on the 062****442 number and advised on a way forward.

Regards

Cell C | PN