CellC STONE WALLS CLIENTS WITH USELESS CALLCENTRE

Aggela Salbego Cell C customer service is the worst I have ever experienced. I have written to CEO with no response after being shunted from pillar to post by customer service call centre agents. I cannot escalate to a manager anything and despite them cancelling my Sim erroneously, charging to have my number ported back, unable to reimburse me R6500 for a contract they erroneously cancelled with a sim swap, they still have the audacity to send a junior agent to call me for a security check and tell me I failed that after I passed 5 other security checks. Start by being accountable to your customers!!!! Best part is after this circus of being a loyal customer for years, I am told I need 30 days to port my number to MTN. This is after they cancelled my contract accidentally, cancelled my internationally roaming accidentally, ported my number back after I complained but put me on a contract that I did not sign for and then have the audacity after 10 calls and 40 hours of fighting getting nowhere...wait for it..telling me that you cannot port to another service provider as you are on contract now and have to go on prepaid??? CORPORATE SOUTH AFRICA CASE STUDY -HOW TO STONE WALL CLIENTS INTO WORST NIGHTMARE OF YOUR LIFE! What is worse, you have no head office number listed as numbers provided by Telkom are disconnected. You have no access to an executive to deal with the numerous complaints on social media? Your customer service call centre is there to screen and squash calls by giving referance numbers but never resolving queries. Surely, your organisation should have transparency on your website to show how unresolved queries can be handled by an executive or referred to the ombudsman/board?