RM
RUBASHNI M

1 reviews | Active since Jan 2016

04 Mar 2017, 16:42

Cellc stole from me and refuse to assist me

<p>I bought my bb10 for R99 at the beginning of March and received 2G data which I do every month , which I use for fb etc 3 days after I put my bbm10 I tried using the net and all my data just disappeared and normally it would last me the whole month , When I called Cellc they informed me that at 1 am in the morning my phone used up 1.5 G data and at that time I'm asleep so I failed to understand how data just disappears while I'm asleep and I called Cellc 4 times and spoke to a supervisor they informed 4 different stories . I really don't understand why Cellc is doing this please help me deal with them as I have tried to get help from them but got no help at all just very bad customer services.</p>

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Replies (1)
Cell C
Cell C's reply06 Mar 2017, 07:53
Official

Hi Rubashni

Happy Monday to you and thank you for contacting us.

It is possible for a handset to use data whilst you are asleep, this can happen if you didn't close your running applications or if you have auto running applications on your handset.

Our team will investigate your complaint and feedback will be provided to you.

Do expect a call from our team.

Regards
TM