KM
Kubendran M

1 reviews | Active since Jul 2017

03 Jul 2017, 17:47

CellC *****s my money

<p>I acquired a Cellc data contract around 4 months ago which provides 20GB of data. I had an experience where Cell C charged me more then my R299 subscription, when I enquired in store, I was informed that I used more than my limit therefore I was charged more. I then immediately IN STORE told them to block my limit to an additional R50 per month. I was then advised this was done and my bill would not be more than that. This month end Cell C charged me an additional R500 for the month for data on that contract and then an additional R200 on my other contract.</p> <p>When I went in store (East Rand Mall), I had the most pathetic service whereby I was informed that my limit was changed to R850 instead of R50. BY WHO? They wont even convert my other contract to Top Up.</p> <p>I wish I never changed to Cell C. I dont have any problems with my other contracts at Vodacom</p>

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Replies (6)
Cell C
Cell C's reply04 Jul 2017, 08:13
Official

Hi Kubendran

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply04 Jul 2017, 10:22
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply04 Jul 2017, 12:41
Official

Please be advised that Theodorah could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply04 Jul 2017, 14:24
Official

As per feedback, your query has been forwarded to the store for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply11 Jul 2017, 17:11
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

KM
Kubendran M's update11 Jul 2017, 20:08
Reviewer Update

Theodorah was excellent in listening to my query and providing feedback. Great work