CellC *****ing Money and employing *********** staff

Deeply disappointed with the service I have received from Cellc. They have incorrectly debited my account for R1200 and today is the third working, I have not received feedback neither did I receive a call back from the Team Leader Ntokozo Nkosi. I have spoken to her on the 30 November 2021 and sent her my bank statements as well to confirm the debit but no feedback. I'm shocked that people in management do not take customers seriously and provide feedback timeously. I have been a cell c customer for many many years and I am now considering moving my business else where. You guys clearly do not care and do not value your clients! I WANT MY REFUND IMMEDIATELY!!!!! DEAL WITH YOUR INCOMPENTENT STAFF!!!!!