1 reviews | Active since Feb 2012
CELLC *****ING FROM CUSTOMERS DUE TO THEIR INEFFICIENCY
I had a contract with Cellc and the account was paid via debit order. The last debit order should have been processed by Cellc in April 2020 - however their very efficient accounts department did not - it was for the amount of R105.00. On 14.09.2022 I received a SMS that my account had been handed over - nobody contacted me since 2020 that there was an amount outstanding - yet it was their responsibility to debit my account!! Now for Cellc inefficiency I have to pay almost double the amount - yet I have another contract with them that has a credit of R318.99 - which when I queried it yesterday I was told that there is not credit - I have a statement from them to prove that they had debited my account incorrectly!! So they sit with my money - yet for their R105 I get handed over to a collection agent with no communication from them and I still have another valid contract with them so it was not like they did not have my contact details
Thank you for contacting Cell C.
Our team will be in touch to provide assistance on the matter.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance on the matter.
Regards
^MP
^MP
^MP
We see that the query has been received by our support department. You will be contacted and provided with assistance and feedback.
^MP
We see that the query has been received by our support department. You will be contacted and provided with assistance and feedback.
^MP
Palesa just phoned me and apoligized as it was a CellC error. She is requesting that the R105 be deducted from the credit and the balance of the credit will be refunded to my account. Thank you
Palesa just phoned me and apoligized as it was a CellC error. She is requesting that the R105 be deducted from the credit and the balance of the credit will be refunded to my account. Thank you
She will keep you appraised of the progress of the case. But feel free to follow up anytime.
^MP
She will keep you appraised of the progress of the case. But feel free to follow up anytime.
^MP
To date Palesa has not had the courtesy to call me and give me an update as to what is happening to my query! CellC has handed me over to a colelctions agent - I have now lost all patience with yourselves and this needs to be resolved by the 27.09 - or else I will be taking it up further. I called the call centre today and I am asked 3 times to confirm my name - by the very same agent - what nonsense
To date Palesa has not had the courtesy to call me and give me an update as to what is happening to my query! CellC has handed me over to a colelctions agent - I have now lost all patience with yourselves and this needs to be resolved by the 27.09 - or else I will be taking it up further. I called the call centre today and I am asked 3 times to confirm my name - by the very same agent - what nonsense