CellC Staff Unfriendly and Unhelpful

I am writing to express my extreme dissatisfaction with the service I received at your Kenilworth branch on 12 April 2025. I visited the branch to request a SIM swap as my current SIM had been inactive for a few months due to my frequent use of WiFi. I explained this to the staff, and even presented my ID to verify ownership of the SIM, but they were unwilling to assist.

I found their refusal to help, despite my clear explanation and valid identification, to be completely unacceptable. It was extremely frustrating to be turned away, especially after travelling to the branch specifically for this purpose.

Thankfully, I was able to visit the Canal Walk branch later that day, where the staff were incredibly helpful and processed my SIM swap without any issues.

I believe the staff's lack of assistance was not only unprofessional but also a significant inconvenience. I would appreciate it if this matter could be addressed and appropriate action taken to ensure that such incidents do not occur again.