1 reviews | Active since Apr 2013
CELLC STAFF ARE *********** YET AGAIN
Here we go again, CellC with their ***********, useless staff who DINT UNDERSTAND what you say to them!!!! Yet again, stupid me, took out another contract and yet again problems!!! I was told delivery of handset 2-7 days. After asking nicely to deliver ASAP as it's urgent, I had to phone in daily and was given different stories by everyone I spoke to. After 3 days I was even told it's only preapproved after being told immediately before doing the contract online I've been approved. Then the lady checked and confirmed there is stock she's not sure why it's not delivered yet. Eventually got hold of a Manager who said I should've been told the phones popular and there's a backlog from December but he assures me I'll get the first one of the next delivery. How do staff selling these phones not know this??? It then took 11 days to be delivered 🤬🤬🤬 Them of course the same old story which has taken 3 MONTHS to sort out with my contract taken out before this one. That one there wasn't even a debit order not invoice. AGAIN I instructed, MAKE SURE THIS DEBIT ORDER IS INCLUDED IN MY MAIN ONE. I have ONE debit order for all my accounts. GUESS WHAT?????? I have received a SEPARATE invoice with a SEPARATE DEBIT ORDER!!!!! Can CellC please start employing COMPETENT employees!!!!! And I didn't only say it once, especially so that it gets done as per my request 😡😡😡😡
Thank you for contacting us regarding your account.
We sincerely regret the frustration and inconvenience you have experienced. Your concerns regarding the delay in delivery and the debit order setup are completely understandable, and we appreciate you bringing them to our attention. We have escalated this matter to our support team to ensure that your billing is corrected and aligned with your main debit order as per your request.
You will receive a call soon from one of our friendly consultants.
Regards,
Cell C | TN
Thank you for contacting us regarding your account.
We sincerely regret the frustration and inconvenience you have experienced. Your concerns regarding the delay in delivery and the debit order setup are completely understandable, and we appreciate you bringing them to our attention. We have escalated this matter to our support team to ensure that your billing is corrected and aligned with your main debit order as per your request.
You will receive a call soon from one of our friendly consultants.
Regards,
Cell C | TN
