TM
TRYPHINA M

1 reviews | Active since Dec 2016

08 Dec 2016, 16:25

CELLC SPOILED MY CREDIT RECORD

<p>I ordered a rooter with cell c sometime in june2016, which the debit order was supposed to be R159.00 a month as per the contract, to my dissapointment the first month CELLC debited my account with R4500 .00 in the morning, the whole day my account was debited with huge different amounts , up until to date already in 5th month my account is being debited with amount ranging from R2228 twice per day, CELLC went to an extend of debiting my account with R5500.00 twice per day. I had to reverse the funds as this was not the agreement i had with them. as it is my account has got a bad credit record caused by CELLC, never ever do business with such a dogy company and studpid call center consultants. </p>

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Replies (3)
Cell C
Cell C's reply09 Dec 2016, 07:17
Official

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 10:19
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply09 Dec 2016, 10:43
Official

Theodorah confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN