Cellc sold me a phone on the 20 day not workin....

cell c phoenix plaza sells me a phone and before a month the s6 samgung stop charging.<br> techincians report no physical damage no electrical damage no moist in phone they say the main board is faulty needs to be changed.this is the main part of a phone. I paid R500 for this contract and not even a month I must have it repaired for I fault that is not even mine. and for such a big fault. Wesley Patrick branch manager phoenix plaza is of no help and refuses to see reason and assist in anyway. he says I followed the wrong process in giving the phone for repais when it was his consultant that gave me the process I followed. it seems that the consultants at cellc are imcompetent they do not comply with the TCF principles. I will be following through with the cellular ombuds.