ZK
Zelda K
1 reviews | Active since Aug 2012
22 Oct 2021, 22:03
CellC SMS Subscription ****
Received an SMS Subscription confirmation on a DATA only sim. Our CellC connection dropped around 8/9 the evening and we were unable to connect after that so went to sleep just after 11pm. When we reset the router the next morning and checked the connection online we saw an SMS message at 15 seconds after midnight to say we had subscribed to a CellCWeird & Wacky Videos service from a CellC Number.. Our SIM is in a LTE router and not set up to send SMS's. Now they will not accept a written or telephonic cancellation and we have to dial a number from the DATA ONLY sim (which cannot SMS) to cancel the subscription. This is absurd. This is obviously a mistake or **** or hack and now we are being charged for something we are unable to cancel. Wonder how many other customers had a similar outage and subscription and do not even know they are getting an additional bill at the end of this month. Their case no *** is worthless and every call centre agent we speak to just repeats that they cannot cancel the subscription and we have to cancel it via an SMS Service which we are unable to do from the SIM we have.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
23 Oct 2021, 14:29Hi Zelda
Thank you for reaching out .
Please dial *133*1# to cancel and block subscriptions on your line. It is not an SMS service.
^NH
Thank you for reaching out .
Please dial *133*1# to cancel and block subscriptions on your line. It is not an SMS service.
^NH
Best regards,
Cell C's reply23 Oct 2021, 14:29
Official
Hi Zelda
Thank you for reaching out .
Please dial *133*1# to cancel and block subscriptions on your line. It is not an SMS service.
^NH
Thank you for reaching out .
Please dial *133*1# to cancel and block subscriptions on your line. It is not an SMS service.
^NH
Best regards,
ZK
Zelda K's updateReviewer Update
23 Oct 2021, 18:33We tried to message the number repeated times (as this is in a router) and get an error message, so unable to do this.
You have still not answered at to how the subscription came about. What is going to happen to the charges levied.
You have still not answered at to how the subscription came about. What is going to happen to the charges levied.
ZK
Zelda K's update23 Oct 2021, 18:33
Reviewer Update
We tried to message the number repeated times (as this is in a router) and get an error message, so unable to do this.
You have still not answered at to how the subscription came about. What is going to happen to the charges levied.
You have still not answered at to how the subscription came about. What is going to happen to the charges levied.
Cell C's replyOfficial
23 Oct 2021, 22:25Were you able to view what content services you have?
^YM
^YM
Best regards,
Cell C's reply23 Oct 2021, 22:25
Official
Were you able to view what content services you have?
^YM
^YM
Best regards,
ZK
Zelda K's updateReviewer Update
25 Oct 2021, 16:25This is a data sim, no content services - in an LTE Router. We used the Router service to try and message as we get email/sms's to this to advise balances etc. It DID NOT Work
ZK
Zelda K's update25 Oct 2021, 16:25
Reviewer Update
This is a data sim, no content services - in an LTE Router. We used the Router service to try and message as we get email/sms's to this to advise balances etc. It DID NOT Work
ZK
Zelda K's updateReviewer Update
25 Oct 2021, 16:27Also, what is happening to the charges that have already been charged to this number. I have now set the limit to R1 above the contract limit to avoid further charges, but have not checked again.
ZK
Zelda K's update25 Oct 2021, 16:27
Reviewer Update
Also, what is happening to the charges that have already been charged to this number. I have now set the limit to R1 above the contract limit to avoid further charges, but have not checked again.