Cellc skamers

I have been a customer for Cellc for years, I was upgraded without my consent, it’s been two months now being charged for something I did not agree to, I had since asked for a recording todate no response but, when I call I’m being told that the case has been put to sleep, their customer care department “there is nothing they can do on their side “ as they wait for the back office- the back office that is in reachable, Cellc is a disaster. Ever since I have been their customer I have never missed a payment, because of their careless attitude , I have decided to reverse all the charges that I did not agree on and paid them what I agreed to. I was then told that my number is sure for upgrade but yet I have been upgraded. A consultant called me for an upgrade but later stated that that she can not upgrade me as I have a case which has not been resolved. Therefore as for me I decided to pay them what I would have liked to have as an upgrade not what they felt it’s what I needed Cellc skamers todate no recording