1 reviews | Active since Aug 2011
Cellc Site useless on black Friday
<p>I tried to buy 2 x sony z5 compact phones on black friday for R199 on the 100 pinacle package. I experienced several issues online. I phoned customer care on friday evening and they told me phoned sales on saterday. I indicated to them that this is a black friday and that the deal will be gone the next day. Eventally I could go trough all 6 steps but at step 7 of your online sales process , it was asking random questions that was supoosed to about me but it wasn't. I couldn't complete the sale but did receive refrence number REF_52318. The next day I phoned cellc and the sales agent after he spoke to his manager indiacted that IT must confirm that I did do the sale on Friday but they can only do it on Monday. I have phoned today and have been ransfreetd though the entire cellc and no one can provide me with an answer. </p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
After speaking to all call center , no one could assist me. I went online and the sales person through chat-room could assist me. You must login to website and then click on referral and then submit all documents - which I have now.
I believe contract and pre paid customer care must be informed about this process. Because they just keep transeriing between departments. Also your sales call centre must also be informed about this, because on saterday I was informed tht IT needs to verify my refrence number. VERY VERY BAD EXPERIENCE SOFAR
After speaking to all call center , no one could assist me. I went online and the sales person through chat-room could assist me. You must login to website and then click on referral and then submit all documents - which I have now.
I believe contract and pre paid customer care must be informed about this process. Because they just keep transeriing between departments. Also your sales call centre must also be informed about this, because on saterday I was informed tht IT needs to verify my refrence number. VERY VERY BAD EXPERIENCE SOFAR
Moses has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
Moses has been in contact with you to assist and advise on a way forward regarding this matter.
Regards
Cell C | PN
It looks like it is sorted out. But until I have the phone in my hand and my the numbers have been ported form pre paid to contact, only then will I be happy. That being said - I'm changing this review to green because every agent I have spoken to from cellc have tried to assit me to best of their ability. I must admit cellc has excellent staff but I feel their system let them down - because no one could view anything of this application.
It looks like it is sorted out. But until I have the phone in my hand and my the numbers have been ported form pre paid to contact, only then will I be happy. That being said - I'm changing this review to green because every agent I have spoken to from cellc have tried to assit me to best of their ability. I must admit cellc has excellent staff but I feel their system let them down - because no one could view anything of this application.