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Pilani M
1 reviews | Active since Mar 2023
15 Mar 2023, 11:49
Cellc Sin swap
Cellc has the worst customer service I have ever experience, the agents there have a don't care attitude, I have been struggling to do a sim swap for the past 2 days, I passed all security questions, just because the OTP sms is not coming through to my phone I have to try again after 24 hours. there is no process for escalations no turnaround time, they are a useless network service provider, I doubt they have any clientele. I spoke to 6 different agents who gave me the same don't care attitude, tshepiso and lebogang promised that they will escalate to a manager to make contact with, I am still waiting for the call even today, it's clearly a cellc culture to give customers bad experience.
Helpful (0)
Replies (23)0
Replies (23)
Cell C's replyOfficial
15 Mar 2023, 12:25Good day Pilani
Thank you for bringing this matter into our attention. It will be addressed accordingly, apologies for any inconvenience. Please private message us a new Rica serial number, Cell C and an alternative contact number.
^NT
Thank you for bringing this matter into our attention. It will be addressed accordingly, apologies for any inconvenience. Please private message us a new Rica serial number, Cell C and an alternative contact number.
^NT
Best regards,
Cell C's reply15 Mar 2023, 12:25
Official
Good day Pilani
Thank you for bringing this matter into our attention. It will be addressed accordingly, apologies for any inconvenience. Please private message us a new Rica serial number, Cell C and an alternative contact number.
^NT
Thank you for bringing this matter into our attention. It will be addressed accordingly, apologies for any inconvenience. Please private message us a new Rica serial number, Cell C and an alternative contact number.
^NT
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:30Good day,
Thank you for your response, new Rica serial number:***, alternative number: ***. I don't know the cellc number as it is a data sim.
Thank you for your response, new Rica serial number:***, alternative number: ***. I don't know the cellc number as it is a data sim.
PM
Pilani M's update15 Mar 2023, 12:30
Reviewer Update
Good day,
Thank you for your response, new Rica serial number:***, alternative number: ***. I don't know the cellc number as it is a data sim.
Thank you for your response, new Rica serial number:***, alternative number: ***. I don't know the cellc number as it is a data sim.
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:31 Good day,
Thank you for your response, new Rica serial number:**********39, alternative number: **********. I don't know the cellc number as it is a data sim.
Write a reply:
Thank you for your response, new Rica serial number:**********39, alternative number: **********. I don't know the cellc number as it is a data sim.
Write a reply:
PM
Pilani M's update15 Mar 2023, 12:31
Reviewer Update
Good day,
Thank you for your response, new Rica serial number:**********39, alternative number: **********. I don't know the cellc number as it is a data sim.
Write a reply:
Thank you for your response, new Rica serial number:**********39, alternative number: **********. I don't know the cellc number as it is a data sim.
Write a reply:
Cell C's replyOfficial
15 Mar 2023, 12:35Kindly delete your details from the public platform for security reason, and send us it via private message.
^NT
^NT
Best regards,
Cell C's reply15 Mar 2023, 12:35
Official
Kindly delete your details from the public platform for security reason, and send us it via private message.
^NT
^NT
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:37I struggling to delete
PM
Pilani M's update15 Mar 2023, 12:37
Reviewer Update
I struggling to delete
Cell C's replyOfficial
15 Mar 2023, 12:41It has been deleted. Please send them here.
^NT
^NT
Best regards,
Cell C's reply15 Mar 2023, 12:41
Official
It has been deleted. Please send them here.
^NT
^NT
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:45 Good day,
Thank you for your response, new Rica serial number: *** alternative number: ***. I don't know the cellc number as it is a data sim.
Thank you for your response, new Rica serial number: *** alternative number: ***. I don't know the cellc number as it is a data sim.
PM
Pilani M's update15 Mar 2023, 12:45
Reviewer Update
Good day,
Thank you for your response, new Rica serial number: *** alternative number: ***. I don't know the cellc number as it is a data sim.
Thank you for your response, new Rica serial number: *** alternative number: ***. I don't know the cellc number as it is a data sim.
Cell C's replyOfficial
15 Mar 2023, 12:53Thank you. May we have the number in question as well.
^NT
^NT
Best regards,
Cell C's reply15 Mar 2023, 12:53
Official
Thank you. May we have the number in question as well.
^NT
^NT
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:57 I don't know the number as it is a data sim.
PM
Pilani M's update15 Mar 2023, 12:57
Reviewer Update
I don't know the number as it is a data sim.
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:57***
PM
Pilani M's update15 Mar 2023, 12:57
Reviewer Update
***
PM
Pilani M's updateReviewer Update
15 Mar 2023, 12:58***
PM
Pilani M's update15 Mar 2023, 12:58
Reviewer Update
***
Cell C's replyOfficial
15 Mar 2023, 13:00Thank you. We will be in touch.
^NT
^NT
Best regards,
Cell C's reply15 Mar 2023, 13:00
Official
Thank you. We will be in touch.
^NT
^NT
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 13:03Pleasure, thank you.
PM
Pilani M's update15 Mar 2023, 13:03
Reviewer Update
Pleasure, thank you.
PM
Pilani M's updateReviewer Update
15 Mar 2023, 13:17 Pleasure, thank you.
Write a reply:
Write a reply:
PM
Pilani M's update15 Mar 2023, 13:17
Reviewer Update
Pleasure, thank you.
Write a reply:
Write a reply:
Cell C's replyOfficial
15 Mar 2023, 13:20You're welcome.
^MN
^MN
Best regards,
Cell C's reply15 Mar 2023, 13:20
Official
You're welcome.
^MN
^MN
Best regards,
PM
Pilani M's updateReviewer Update
15 Mar 2023, 16:21Hi, any feedback?
PM
Pilani M's update15 Mar 2023, 16:21
Reviewer Update
Hi, any feedback?
Cell C's replyOfficial
15 Mar 2023, 17:07Hi,
As per feedback, the consultant will contact you tomorrow for assistance.
^PN
As per feedback, the consultant will contact you tomorrow for assistance.
^PN
Best regards,
Cell C's reply15 Mar 2023, 17:07
Official
Hi,
As per feedback, the consultant will contact you tomorrow for assistance.
^PN
As per feedback, the consultant will contact you tomorrow for assistance.
^PN
Best regards,
PM
Pilani M's updateReviewer Update
16 Mar 2023, 12:51It's been more than 24 hours, no one has called me to resolve my complaint, cellc is useless with is useless agents who has no customer service, there seem to be no process in that company, all they know is placing client son hold, Neo Mbatha tells me that I need to call after 24 hours for assistance, it's been more than 6 days trying to do this sim swap, my debit order go off successfully monthly. this is bull ****.
PM
Pilani M's update16 Mar 2023, 12:51
Reviewer Update
It's been more than 24 hours, no one has called me to resolve my complaint, cellc is useless with is useless agents who has no customer service, there seem to be no process in that company, all they know is placing client son hold, Neo Mbatha tells me that I need to call after 24 hours for assistance, it's been more than 6 days trying to do this sim swap, my debit order go off successfully monthly. this is bull ****.
Cell C's replyOfficial
16 Mar 2023, 13:03Good day Pilani
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
Cell C's reply16 Mar 2023, 13:03
Official
Good day Pilani
Please accept our sincerest apologies as we follow up on this matter.
^NT
Please accept our sincerest apologies as we follow up on this matter.
^NT
Best regards,
PM
Pilani M's updateReviewer Update
17 Mar 2023, 14:34Please provide me with a reference number for my case so that I may take it up with ICASA as you are not willing to assist yet you are debiting my account monthly.
PM
Pilani M's update17 Mar 2023, 14:34
Reviewer Update
Please provide me with a reference number for my case so that I may take it up with ICASA as you are not willing to assist yet you are debiting my account monthly.
Cell C's replyOfficial
17 Mar 2023, 15:02Good day Pilani
Reference number *** , please note that a Sim Swap was not processed due to blocked XDS. We will follow up and revert to you.
^NT
Reference number *** , please note that a Sim Swap was not processed due to blocked XDS. We will follow up and revert to you.
^NT
Best regards,
Cell C's reply17 Mar 2023, 15:02
Official
Good day Pilani
Reference number *** , please note that a Sim Swap was not processed due to blocked XDS. We will follow up and revert to you.
^NT
Reference number *** , please note that a Sim Swap was not processed due to blocked XDS. We will follow up and revert to you.
^NT
Best regards,
PM
Pilani M's updateReviewer Update
17 Mar 2023, 16:45Thank you.
PM
Pilani M's update17 Mar 2023, 16:45
Reviewer Update
Thank you.
Cell C's replyOfficial
17 Mar 2023, 18:56You're welcome.
^PN
^PN
Best regards,
Cell C's reply17 Mar 2023, 18:56
Official
You're welcome.
^PN
^PN
Best regards,