KM
Kutlwano M
1 reviews | Active since Sept 2025
14 Sept 2025, 14:40
CellC SIM card ****
I've been a cell c customer since 2018 and have been very happy with the service to a point I had 5 contracts with them at one point. I recommended them to everyone. In 2023 my SIM card suddenly got damaged for no reason at all. I did SIM swap and moved on. 2024 around october again the same SIM card got damaged again. This is causing so much inconvenience since this is the SIM card that I use the most and all my accounts are linked to this number. I called the customer service line and they said everything is fine on their side it means the SIM card is damaged I must do a SIM swap again. I tried doing a SIM swap with their call centre agents but failed +-10 times, mind you I answered everything right. Then I was "advised" to got to store where I paid R150 for a SIM swap. On Tuesday 9/9/25 morning my SIM card stopped working again. I called the customer service line and I was told that software updates damage the SIM card, HOW is that possible when I switch off my data and wi-fi when I go to sleep at night and I allow updates manually and the last update was late July/ early August. I will not pay for another SIM card because this seems to be a money making **** by cell c to deliberately damage SIM cards and people will have to pay R50-R150 per SIM swap to continue using their numbers. As a contract customer in thinking of cancelling all my current contracts with cell c. Very Disappointed
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
14 Sept 2025, 14:48Dear Kutlwano Moshoana,
Thank you for bringing this to our attention and for being a loyal Cell C customer since 2018.
We sincerely apologize for the repeated inconvenience you’ve experienced with your SIM card and the challenges you faced during the SIM swap process. Your feedback is very important to us, and we understand how frustrating this situation must be, especially given how much you rely on your number for your accounts.
Please be assured that we are escalating this matter to our support team for a thorough investigation. We will review your case carefully and be in touch with you shortly to provide an update and the necessary assistance.
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for bringing this to our attention and for being a loyal Cell C customer since 2018.
We sincerely apologize for the repeated inconvenience you’ve experienced with your SIM card and the challenges you faced during the SIM swap process. Your feedback is very important to us, and we understand how frustrating this situation must be, especially given how much you rely on your number for your accounts.
Please be assured that we are escalating this matter to our support team for a thorough investigation. We will review your case carefully and be in touch with you shortly to provide an update and the necessary assistance.
Thank you for your patience and understanding.
Regards
Cell C | NT
Best regards,
Cell C's reply14 Sept 2025, 14:48
Official
Dear Kutlwano Moshoana,
Thank you for bringing this to our attention and for being a loyal Cell C customer since 2018.
We sincerely apologize for the repeated inconvenience you’ve experienced with your SIM card and the challenges you faced during the SIM swap process. Your feedback is very important to us, and we understand how frustrating this situation must be, especially given how much you rely on your number for your accounts.
Please be assured that we are escalating this matter to our support team for a thorough investigation. We will review your case carefully and be in touch with you shortly to provide an update and the necessary assistance.
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for bringing this to our attention and for being a loyal Cell C customer since 2018.
We sincerely apologize for the repeated inconvenience you’ve experienced with your SIM card and the challenges you faced during the SIM swap process. Your feedback is very important to us, and we understand how frustrating this situation must be, especially given how much you rely on your number for your accounts.
Please be assured that we are escalating this matter to our support team for a thorough investigation. We will review your case carefully and be in touch with you shortly to provide an update and the necessary assistance.
Thank you for your patience and understanding.
Regards
Cell C | NT
Best regards,
Cell C's replyOfficial
16 Sept 2025, 07:58Dear Kutlwano Moshoana,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
Cell C's reply16 Sept 2025, 07:58
Official
Dear Kutlwano Moshoana,
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Our Team has tried to contact you on the number *** to no avail. Please provide us with an alternative contact number or advise of a suitable time to contact you.
Cell C | DA
Best regards,
KM
Kutlwano M's updateReviewer Update
17 Sept 2025, 18:12I received a call from cell c and they apologised for the inconvenience and frustration caused by the situation and I'm grateful that my query has been resolved. The only thing that concerns me is that if my SIM card was really damaged why did it suddenly start working when I complained on this platform. My advice to CellC I that train your staff to stop treating people as if they are children or they don't have brains, the truth is always better than lies.
KM
Kutlwano M's update17 Sept 2025, 18:12
Reviewer Update
I received a call from cell c and they apologised for the inconvenience and frustration caused by the situation and I'm grateful that my query has been resolved. The only thing that concerns me is that if my SIM card was really damaged why did it suddenly start working when I complained on this platform. My advice to CellC I that train your staff to stop treating people as if they are children or they don't have brains, the truth is always better than lies.
Cell C's replyOfficial
17 Sept 2025, 18:37Dear Kutlwano M,
Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that your query has been resolved and we sincerely apologise for any inconvenience or frustration you experienced along the way.
We take your concerns regarding communication and service quality very seriously. Please be assured that your comments have been noted and will be shared with the relevant teams to improve how we assist our customers.
We appreciate your patience and for bringing this matter to our attention.
Regards
Cell C | PMa
Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that your query has been resolved and we sincerely apologise for any inconvenience or frustration you experienced along the way.
We take your concerns regarding communication and service quality very seriously. Please be assured that your comments have been noted and will be shared with the relevant teams to improve how we assist our customers.
We appreciate your patience and for bringing this matter to our attention.
Regards
Cell C | PMa
Best regards,
Cell C's reply17 Sept 2025, 18:37
Official
Dear Kutlwano M,
Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that your query has been resolved and we sincerely apologise for any inconvenience or frustration you experienced along the way.
We take your concerns regarding communication and service quality very seriously. Please be assured that your comments have been noted and will be shared with the relevant teams to improve how we assist our customers.
We appreciate your patience and for bringing this matter to our attention.
Regards
Cell C | PMa
Thank you for your feedback and for sharing your experience with us. We’re pleased to hear that your query has been resolved and we sincerely apologise for any inconvenience or frustration you experienced along the way.
We take your concerns regarding communication and service quality very seriously. Please be assured that your comments have been noted and will be shared with the relevant teams to improve how we assist our customers.
We appreciate your patience and for bringing this matter to our attention.
Regards
Cell C | PMa
Best regards,