MM
Mbali M
1 reviews | Active since Jan 2021
03 Nov 2021, 07:29
Cellc shame on you for disappointing me, I honestly valued you.
I am highly disappointed at the service you are providing me with after I've dedicated my loyalty to you for over a decade. I honestly feel unvalued and unappreciated and the worst part is you've been getting your customer service department to call me just to make me realize how much of a mistake I've made by trusting you.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
03 Nov 2021, 10:17Hi Mbali Maqoqa
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Please provide us with the details of your query so that we can have it attended to accordingly.
Regards
^MP
Cell C's reply03 Nov 2021, 10:17
Official
Hi Mbali Maqoqa
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you have had.
Please provide us with the details of your query so that we can have it attended to accordingly.
Regards
^MP
MM
Mbali M's updateReviewer Update
03 Nov 2021, 13:10I laid a query on the 29th of September 2021 regarding a refund that is due to me for unauthorize subscriptions for the month of August and September. Please have someone call me I'm so tired typing this out. It's long and annoying
MM
Mbali M's update03 Nov 2021, 13:10
Reviewer Update
I laid a query on the 29th of September 2021 regarding a refund that is due to me for unauthorize subscriptions for the month of August and September. Please have someone call me I'm so tired typing this out. It's long and annoying
MM
Mbali M's updateReviewer Update
04 Nov 2021, 09:13Yes, the head office number I was sent via email is incorrect as it takes me to customer service. Luthando is not the first person to deal with my case and he is also now taking as long as the previous people. As I have stated I made my first query to you on the 29th of September. This is totall unacceptable more than 10 years of loyalty to you and you can't assist with such a small query? Or atleast be honest and state that you are incapable of dealing with queries instead of giving me bogus resolution times. I've had to spend even my own airtime and time just calling you guys and all numbers that I feel could assist apart from the cellc free number. I've honestly been so patient, please tell me if you no longer appreciate my loyalty so that I can leave, I refuse to stay where I'm not valued.
MM
Mbali M's update04 Nov 2021, 09:13
Reviewer Update
Yes, the head office number I was sent via email is incorrect as it takes me to customer service. Luthando is not the first person to deal with my case and he is also now taking as long as the previous people. As I have stated I made my first query to you on the 29th of September. This is totall unacceptable more than 10 years of loyalty to you and you can't assist with such a small query? Or atleast be honest and state that you are incapable of dealing with queries instead of giving me bogus resolution times. I've had to spend even my own airtime and time just calling you guys and all numbers that I feel could assist apart from the cellc free number. I've honestly been so patient, please tell me if you no longer appreciate my loyalty so that I can leave, I refuse to stay where I'm not valued.