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MK
Mahadaye K

1 reviews | Active since Jan 2012

15 Feb 2023, 15:47

CELLC SERVICE SUCKS

I’m am truly disgusting in the service and lack of service from cell c .

I have been asking for my credit from Jan 25th it’s now the 15th Feb and I’m getting bull**** excuses and different communication when I EVENTUALLY GET any form of feedback that I Owe CELLC !!! I’m really at a point of taking this to the Ombudsman! This is disgusting no one keeps proper records and I have to phone for feedback and then get told CELLC tried to contact me when I have no calls .

Now I’m getting emails telling me the money I paid extra on my account , telling me I haven’t paid! And my service will be cut !!

All this back and forth is actually exhausting and my time is not compensated for following up on people who get paid to do a job !

0
Replies (52)
Cell C
Cell C's reply15 Feb 2023, 16:03
Official
Dear Mahadaye Kuppan

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far. 

As per our records your account is not in credit thus a refund cannot be processed. We understand that you made cash payment of R2,359.20 on the 27/01/2023 and it has not been allocated as per the Cell C account code (***).

Please email us the proof of payment to *** so that we can escalate to our Team for further assistance. Kindly use the following as your subject line- HP: Mahadaye Kuppan *** 

A valid proof of payment needs to be a document from the bank that indicates the payers:- Bank name- Branch Code- Account number- Payment reference used- The amount paid to the recipient The transaction details you have supp**** us with is missing some of the above-mentioned details.
Regards,
^TM 
 

Best regards,

MK
Mahadaye K's update15 Feb 2023, 16:18
Reviewer Update
I have ALREADY SENT THE SAME INFO 4 times !!
MK
Mahadaye K's update15 Feb 2023, 16:22
Reviewer Update
Please note that is not a valid excuse the above mentioned has been sent a total of 4 times to your CELLC representatives !! Under multiple case numbers !

I have sent my bank statement! And the problem with your FAST PAY SHOULD NOT BE MY ISSUE BECAUSE IT WAS NOT ALLOCATED PROPERLY!!

I went on to my profile and paid my account on the cell c portal !

This is not acceptable and it’s excuse after excuse
Cell C
Cell C's reply15 Feb 2023, 17:00
Official
We regret that your experience with us has been unsatisfactory and fell short of our customer service standards. 
Please email us the proof of payment to *** so that we can escalate to our Team for further assistance.

^MN
 

Best regards,

MK
Mahadaye K's update15 Feb 2023, 17:24
Reviewer Update
Again , I have already emailed this again
Cell C
Cell C's reply15 Feb 2023, 17:36
Official
The matter has been escalated to our team for further assistance.

^MN  

Best regards,

MK
Mahadaye K's update16 Feb 2023, 09:30
Reviewer Update
Please note that now I’m getting debited for that same amount I’ve been asking to credit !

Cell C
Cell C's reply16 Feb 2023, 09:58
Official
Hi Mahadaye

The matter has been raised with our Support Departments. Our team will contact you to assist. 

^MP

Best regards,

MK
Mahadaye K's update19 Feb 2023, 09:17
Reviewer Update
Good day !

I’m highly irritated , I have sent all the documents again that you requested!

I’m yet to receive feedback and Cell c is stalling in paying me back my OWN MONEY !

This is absolutely disgusting! It will be a month !!!!!


MK
Mahadaye K's update19 Feb 2023, 10:04
Reviewer Update
Good day !

I’m highly irritated , I have sent all the documents again that you requested!

I’m yet to receive feedback and Cell c is stalling in paying me back my OWN MONEY !

This is absolutely disgusting! It will be a month !!!!!


Cell C
Cell C's reply19 Feb 2023, 11:28
Official
Dear Mahadaye,

Please note that our Team has tried calling you on the number *** to no avail. Please advise of suitable time to be contacted tomorrow or provide an alternative contact number via private reply.

Regards
^GN

Best regards,

MK
Mahadaye K's update19 Feb 2023, 11:43
Reviewer Update
Good day ,

Please note that again that is NOT TRUE , I have had no calls from Any CELLC person
Cell C
Cell C's reply19 Feb 2023, 12:00
Official
Our Team will contact you to assist.

Regards
^GN

Best regards,

MK
Mahadaye K's update21 Feb 2023, 09:34
Reviewer Update
Good day !!
Still NO COMMUNICATION FROM ANYONE !
Cell C
Cell C's reply21 Feb 2023, 09:42
Official
We apologize for the delayed resolution, we will follow-up with out team and revert back with feedback.

Regards,
^TM  

Best regards,

MK
Mahadaye K's update27 Feb 2023, 09:35
Reviewer Update
Hi ,

Please note that NOTHING HAS BEEN SORTED OUT !!!
I’m now getting SMSs to say my account will be suspended due to non payment!

This is absolutely disgusting from CELLC !!!!
I will be changing me service provider and making sure that everyone is aware of this service
Cell C
Cell C's reply27 Feb 2023, 10:11
Official
Good day Mahadaye Kuppan

Thank you for reaching out.

We have requested for the team to make contact , we apologize for the delay.

Regards
NH

Best regards,

MK
Mahadaye K's update04 Mar 2023, 10:16
Reviewer Update
Note ! My CELLC c service is now suspended !!! And nothing is resolved !!! Yet cell c trired to debit 4000 from my account AGAIN !!!

This is disgusting!!!!!!!!!!!
Cell C
Cell C's reply04 Mar 2023, 10:46
Official
Kindly be advised that your account is in arrears for the past two months with the amount of R4,001,3, your debit orders have been unsuccessful. If you made eft payment please forward the proof of payment to *** so that we can send it for allocation.

Alternatively please review your bank statement and send the bank statement highlighting the successful debit orders so that we can assist.

Regards,
^TM 

Best regards,

MK
Mahadaye K's update04 Mar 2023, 11:12
Reviewer Update
Good day !!
That is NOT CORRECT! I have provided my bank statements !! This is ridiculous
MK
Mahadaye K's update04 Mar 2023, 11:17
Reviewer Update
This is nonsense !!! I have been providing bank statements over and over ! Showing the 6500 that I have paid with a extra 2350 !! You guys are ridiculous and do NOT DO DUR DILIGENCE! You take money from your customers and then say I owe you !

I have sent over 80 emails ! I have given the same bank statements reflecting the amount taken from my account over 10 times !

Then I get messages that cell c will contact me ! No one ever does and you are *****ing from your customers!

The lack of communication& incompetence that your company has is disgraceful!

You telling me I owe over two month with out looking at the 20 cases numbers I have !!
And feedback that my payments were not allocated !

Now you say I OWE YOU !! This going to be taken further!


Cell C
Cell C's reply04 Mar 2023, 12:22
Official
Please email us the proof of payment to *** so that we can escalate to our Team for further assistance. Kindly use the following as your subject line- HP: Mahadaye Kuppan *** 

Regards,
^TM 

Best regards,

MK
Mahadaye K's update04 Mar 2023, 12:25
Reviewer Update
Good day !!!
I have done this 20 times already go back and reference!!! You cannot debit me again for 4000 rand ! Are you guys ridiculous
MK
Mahadaye K's update04 Mar 2023, 12:25
Reviewer Update
I still waiting for my extra payment to be allocated and paid back !!! Now you saying again I owe
Cell C
Cell C's reply04 Mar 2023, 12:43
Official
We have sent you an email.

Please provide the proof of payment made on the 27/01/2023 of R2,359.20 so that we can send it for allocation.
 
 A valid proof of payment needs to be a document from the bank that indicates the payers:- Bank name- Branch Code- Account number- Payment reference used- The amount paid to the recipient The bank statement you have supp**** us with is missing some of the above-mentioned details.

Regards,
^TM 

Best regards,

MK
Mahadaye K's update04 Mar 2023, 13:16
Reviewer Update
Good day !

Please note the proof was sent ! And the your relevant Team said that they have allocated !!!! And someone will send me feedback .

Go back and Reference !!!
Cell C
Cell C's reply04 Mar 2023, 13:19
Official
We did that, there is no proof of payment sent but the bank statement we had referred to. Please send the proof of payment so that we can assist. 

Regards,
^TM 

Best regards,

MK
Mahadaye K's update06 Mar 2023, 09:54
Reviewer Update
Good day ,

Please note your team should have more understanding of how a easy pay works !
They asking for proof when I sent my bank statement .

Easy pay on your cell c platform uses a credit card payment method and does not send you proof once paid on the app .
The proof is in the bank statement sent .

This lack of service and proper communication that your Cell c team has is not ok .
Note that now my service is suspended due to no proper attention and investigation is done . I depend on my cell service to be active as it’s part of my job , if cell c is been so *********** that I have to explain how your system works ! This is now affecting my income and living .


Cell C
Cell C's reply06 Mar 2023, 12:17
Official
Good day,

Please note that the bank statement provided is not sufficient as it doesn't show the reference number used. We need a proof of payment showing the below details in order to trace the payment:

- Bank name- Branch Code- Account number- Payment reference used- The amount paid to the recipient

Regards
^GN

Best regards,

MK
Mahadaye K's update06 Mar 2023, 12:21
Reviewer Update
Please can you go back and check my response .
I cannot provide that due to the fact that it’s a EASY PAY !!

Cell C
Cell C's reply06 Mar 2023, 12:46
Official
Please provide the reference number that was used when making the payment.

Regards
^GN

Best regards,

MK
Mahadaye K's update06 Mar 2023, 13:06
Reviewer Update
I have done so , as well as the screenshot on easy pay .

Cell C
Cell C's reply06 Mar 2023, 14:15
Official
Did you send the details to ***?

Regards
^GN

Best regards,

MK
Mahadaye K's update06 Mar 2023, 14:20
Reviewer Update
Hi , yes .
I have sent it a few time
Cell C
Cell C's reply06 Mar 2023, 14:42
Official
Thank you, we have received your mail and our team will be in touch to assist and resolve the ongoing matter.

^MN 

Best regards,

MK
Mahadaye K's update07 Mar 2023, 10:04
Reviewer Update
How long does this process take ? My service is still suspended and I cannot wait a whole month again for any sort of resolution.
Cell C
Cell C's reply07 Mar 2023, 13:46
Official
We will follow up with our team and revert back with feedback.

Regards,
^TM 

Best regards,

MK
Mahadaye K's update08 Mar 2023, 11:08
Reviewer Update
Still waiting for feedback , my phone is still suspended!
Cell C
Cell C's reply08 Mar 2023, 11:55
Official
Good day Mahadaye Kuppan

You will be assisted accordingly.

Regards
NH

Best regards,

MK
Mahadaye K's update09 Mar 2023, 09:04
Reviewer Update
Hi ,

Note that one of your collection consultants phoned me to day to tell me my account is not paid I processed to explain and tell her the whole story and he cut the call on me .

Is this how you train your staff ?!
Also further to that the payment has been allocated as I received a sms but my service is still suspended !
I can’t even phone cell c call center this is really the worst service provider
Cell C
Cell C's reply09 Mar 2023, 10:06
Official
Good day Mahadaye Kuppan

The proof of payment you provided has been allocated , however your account is still in areas of R1,642.11.

Regards
NH

Best regards,

MK
Mahadaye K's update09 Mar 2023, 10:14
Reviewer Update
Hi This is not ok !

I have been waiting for the allocation and now I’m in a arrears ??? That’s not possible my bill does not excess more than 2500 a month you saying that I have a bill for almost 4000 ??? That is not possible as I never pay that amount .
This is **************** !
MK
Mahadaye K's update09 Mar 2023, 10:19
Reviewer Update
To further this ! I have received no communication other than my outstanding amount which I paid extra of 2345 to be allocated ! This is not how you treat your customers ! You lack of diligence is the reason For all this ! And now you say I owe more money than I have ever used on my billing !!!
Cell C
Cell C's reply09 Mar 2023, 13:07
Official
Kindly be advised last months reversed debit order was for the amount of R4001.31, then  you paid R2359.19  which has been allocated . Your account is still shot paid .

^NH

Best regards,

Cell C
Cell C's reply09 Mar 2023, 13:09
Official
We have requested our Team to contact you for clarity on the matter. 

Regards,
^TN

Best regards,

MK
Mahadaye K's update09 Mar 2023, 13:15
Reviewer Update
Good day ,

Then cell tried to Debit me again for R4000
Which I rejected that payment . How can I keep paying an account which seems like it has continually been not paid ! My services have been suspended .

I have not received communication that I need to pay a further 1700 and only received Communication that I did not pay the 2350 that I paid !

This is not acceptable, and I should not have my service suspended when you account departments are in a mess !
MK
Mahadaye K's update09 Mar 2023, 13:28
Reviewer Update
I have only one contact number
And I keep getting smsed saying they can’t get hold of me ! If I get the sms I would receive the call and No it’s not blocked .

Cell C
Cell C's reply09 Mar 2023, 14:15
Official
Management has sent feedback to us as well as proof that the attempts were made however, they were unsuccessful. There may be technical issues and we have requested that they try again. 

Regards,
^TN

Best regards,

MK
Mahadaye K's update09 Mar 2023, 16:16
Reviewer Update
This is the most frustrating , infuriating , unpleasant experience I have ever had . I will definitely be changing service providers
Cell C
Cell C's reply09 Mar 2023, 19:49
Official
We understand the frustration. However, our team will contact you to assist. 

^MP

Best regards,

MK
Mahadaye K's update10 Mar 2023, 09:59
Reviewer Update
Hi ,

I don’t think you understand the frustration now I’m getting penalized for the mistakes done on cell c side !
Cell c tried to debit me for 4000 again this month ! And now say I owe , this is part of this months bill and I should not have my service suspended for the lack of communication with in Cell c offices and also you did not address the fact that the Collections agent that phoned me just hung up on me when I was explaining .

This is not ok and I WANT my device to be restored.
Cell C
Cell C's reply10 Mar 2023, 10:06
Official
Good day Mahadaye Kuppan

You will be contacted.

Regards
NH

Best regards,