1 reviews | Active since Jan 2013
Cellc Service and Promotion Lies
Hi, Cell C had a promotion till the 8th Feb 2016 and I upgraded my contract on the 7th with those promotions. Firstly when I asked for the Gear Vr, I was told it was out of stock but then the next day there suddenly add new stock but I did not receive my Gear Vr. <br> <br> Secondly, they now have new promotions with new higher contract prices and when I asked if they have the previous promotion catalogue so I can show them the package I took, they TOLD ME THAT THEY BURN THE OLD ONES.<br> <br> 1 month has passed since I took my contract and the 3 things that I was suppose to receive, I did not get. firstly, the airtime they giving me is incorrect, then they failed to activate the data and watsapp deal that I had asked for which was in my contract. I was on the belief that any data used through my phone or watsapp was coming off my data package but it used the airtime.<br> <br> When I asked for the manager or at least an email address, I was given this [Email Removed] My previous contract I had 100 minutes airtime, 100 sms and 100 mb of data. I was not told that I had to wait for my previous contract to end to get my new airtime and they put me EPIC 100 thats not on my contract.<br> <br> Thanks Kreesen
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
