CellC / SAMSUNG FALSE ADVERTISING - GALAXY NOTE 9

Really annoyed with the customer service at Cell C Cavendish...

I have 3 contracts with them, spending so much money to receive half assed service, with workers that do not even have knowledge on their devices sold.

I took out a contract a few months ago on a Galaxy Note 9, which was awesome - every review possible states that the device is water resistant. (That it can be in the water from no more than 30mins at nothing more that 1metre deep)

We had the phone with us on a day trip, it however fell in some fresh river water and was taken out immediately. The phone then froze and refused to go on. It then switched on later the day but kept giving an error message to say the device is over heating.

Phone was working fine, we then realised that the microphone wasnt working and then a day later the phone refused to charge.

We took it into CellC Cavendish - where we took our the contract (a female took down the statement) noting us that the technician will decide if the incident was our fault or not.

Given the fact that the phone is still under warranty. She also let us know that they will SMS me with a quote and if I do respond to the quote the phone will be fixed.

After calling them 3 days in a row I eventually find out that the phone was sent back to the shop, without a call or SMS and the quote is R16000+ to have the water damage fixed.

I am not sure if this is false advertised with regards to SAMSUNG stating that the Galaxy Note 9 is water resistant or CellC just trying to make a quick buck.