JZ
Jeannette Z

1 reviews | Active since Oct 2014

11 Jul 2023, 13:56

Cellc same as ********s !!!!!

Whom it may concern

Can you send me a full statement what gets charged as I have not received data for April to July ? And all my payments are they allocated ? I could not pay as I was struggling financially but no one cares I know it is my problem but really I have been such a good customer for years and you can't stand me by in my crisis . i can not get my bank messages "surecheck" to pay anything because of CELLC , i cant believe that i get treated like a ******** and i have been a custormer over 15 years what a disgrace

0
Replies (13)
Cell C
Cell C's reply11 Jul 2023, 14:05
Official
Hi Jeannette

Thank you for reaching out to us.

Our support team will contact you and assist.

^PN

Best regards,

Cell C
Cell C's reply11 Jul 2023, 18:11
Official
Dear Jeannette,

Please note that our Team has attempted to reach you on *** with no success. May we have a convenient time to reach you or an alternative contact number. Regards,
^TN

Best regards,

JZ
Jeannette Z's update13 Jul 2023, 08:25
Reviewer Update
Please call me on *** asap
Cell C
Cell C's reply13 Jul 2023, 08:39
Official
Good day Jeannette

Noted.

^SM

Best regards,

JZ
Jeannette Z's update17 Jul 2023, 10:24
Reviewer Update
Whom it may concern
I have to my knowledge paid up my account and send the email to the following emails :

***
***
***

Please get back to me if all the payments have been allocated to the correct numbers as this is not acceptable i have been loyal customer for over 15 years and no one wants to help me sort this out

Cell C
Cell C's reply17 Jul 2023, 11:15
Official
Good day Jeannette,

Please note both payments of R507.00 and R150.00 have allocated to your Cell C account and the account is current. The amount due end of July is R68.98.

Thank you for being a loyal customer, stay connected :).

Regards
^GN

Best regards,

JZ
Jeannette Z's update17 Jul 2023, 13:13
Reviewer Update
AND MY OTHER ACCOUNT HAS THIS BEEN SORTED ?

Cell C
Cell C's reply17 Jul 2023, 13:25
Official
Which other account did you have a pending query with ?

^NH

Best regards,

JZ
Jeannette Z's update17 Jul 2023, 13:48
Reviewer Update
SO HERE IS MY QUERY 
 1st of all on account *** Cell n r :  *** this sim does not work it has not been working for over 3 years and I explained to the guy I was talking to in September 2022 that called me from cell c when he wanted me to upgrade my phone I said to him can he cancel this number as it has not been working and he said that he can see it has not been working and he would cancel it  and that he can stop and disconnect the number but yet your phone calls are recorded but nothing was done. You can go check when last this number was working on your side . And why have I only heard about this being handed over if cell c did not contact me ....? ALSO STOP THIE NUMBER I AM PUTTING THIS IN WRITING THIS TIME BUT IF YOU GO BACK TO YOUR CALLS TO MY CELL NUMBER IN SEPTEMBER 2022 THEN YOU WILL PICK UP WHAT WAS SAID.   Cell nr :  *** is the number my son uses and as per my knowledge I also told the same person to stop the contract and yet nothing was done I wanted to keep the number and stop contract but he did not do his job now I must pay for something I or my son has not used , please check on all my payments and when you have resolved this query then come back to me , please check to which account all these payment went to so that it can be allocated to the correct accounts 

Also see payments done from 2022 and check to which account /cell number it has gone to 
 Please tell me if you have allocated these payments and to which cell number?  Payments made :  Cell c payments:  Bank :  Nedbank Account nr:  *** Beneficiary ref :  *** My ref :  Cellc money Payments made :  02 Feb 2022 R566.00 – 1:53 pm 02 Aug 2022 R400.75 – 11:33 pm 13 sep 2022 R319.00 – 8:14 Am Total for 2022 – R1285.75 11 Jul 2023  R507.00 – 06:06 am 13 jul 2023 R150.00 – 09:28 am Total – R657.00  Cell C payments :  Absa bank :  Cell C My ref : cellphone 02 jan 2022 – R179.00 – 09:41 am 31 jan 2022 – R179.00 – 07:41 am 03 march 2022 – R179 – 08:23 am 03 April 2022 – R179 – 10:57 am 09 May 2022 – R179 – 08:33 am 10Jun 2022 – R179 – 09:32 am 13 Sep 2022 – R179 – 08:11 am 27 Sep 2022 – R720 – 07:17 pm Total for 2022 – R1973.00 29 march 2023 – R201.84 – 08:04 am 04 April 2023 – R149 – 08:05 am Total for 2023 –R350.84 So from 2022 up to date I have paid R4266.59 can you please see if you have picked these monies up if not I will gladly send proof to u  
Cell C
Cell C's reply17 Jul 2023, 13:58
Official
The number  *** is still showing areas amount . Please forward the proof of payments to *** .
Please use  Jeannette Z Hellopeter on your subject line.

^NH

Best regards,

JZ
Jeannette Z's update17 Jul 2023, 14:04
Reviewer Update
i have sent it has the other number now been sorted ?
***
Cell C
Cell C's reply17 Jul 2023, 15:01
Official
Dear Jeanette,

We have received your email however there is no proof of payment attached. Please note the contract *** has been permanently deactivated due to non payment and the account has an outstanding amount of R2,134.49. The number *** can only  be reactivated on prepaid basis once the outstanding amount has been paid in full. Should you have already made the payment of R2,134.49, kindly send us the proof of payment to *** so that we can further assist.

Regards
^GN

Best regards,

Cell C
Cell C's reply18 Jul 2023, 15:23
Official
Good day Jeannette Zerle

Kindly be advised our team attempted to contact you on  *** to no avail.

Please provide an alternative number we can reach you on.

Regards
NH

Best regards,