OS
Otto S

1 reviews | Active since Mar 2011

28 Aug 2016, 13:39

CellC's decision to sub-contract invoice viewing to InfoSlips

<p> CellC, please tell InfoSlips to improve the functionality of their registration process - DRASTICALLY. It is very confusing and not user-friendly at all. I am not sure why you decided to sub-contract your invoice viewing business to them at this stage. You are frustrating numerous of your Customers. Your invoice viewing process worked well. I see there is one review of InfoSlips on HelloPeter. It was not very complimentary and the company is not even registered to provide feedback. Hencce this is not a criticism of CellC's service but rather of CellC's decision to subcontract to InfoSlips.</p>

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Replies (2)
Cell C
Cell C's reply29 Aug 2016, 07:53
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply30 Aug 2016, 15:01
Official

Moses could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN