YG
Yolandi G

1 reviews | Active since Feb 2024

05 Apr 2024, 09:42

CellC *****S!!! ABSULUTE NO!!!!

I cancelled both my CellC contracts last year at the end of February 2023, CellC made a mistake and only cancelled one of the two contracts and they changed the second contract to a different package deal that I did not give them permission to do. I contacted them and requested for the second contract to be cancelled as requested. It has been a struggle with CellC for more than a year and the second contract was eventually canceled.

When I phone CellC to sort the matter out they say that they can not help me but will get back to me, it's been a year! Service is extremely poor! CellC could not resolve the issue and handed me over to debt collectors, yet the mistake was from CellC's side.

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Replies (2)
Cell C
Cell C's reply05 Apr 2024, 12:42
Official
Dear Yolandi Grobler
Thank you for contacting us.

We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide. We have escalated the matter to our team, they will be in contact to further assist.

Regards
Cell C | MM 



YG
Yolandi G's update05 Apr 2024, 12:43
Reviewer Update
Same old same old response....sorry for the inconvenience!!! PATHETIC!!!!