Cellc ******s

Iyoooh I regret the day I took the cellc contract💔💔💔💔I wish I had R12000 to cancel it,this is a nightmare...

I took cellphone insurance with cellc last year,I am Paying R475 on the 15th every month. Everything started last month when I receive my statement stating that I have to pay R658 reason being that I have increased my monthly limit on data and minutes(which I don't know anything of) I called them and they told me there is nothing that they can do.. Today I received the sms that my bill for this month is R931😳I called again few minutes ago and was told that I took a cellphone insurance(is there a cellphone insurance costing R456 for Huawei nova 12se🤔)

I call cellc device insurance department and they told me they insurance I have with them is R244(so what about the R212 remaining),well the second cellc consultant I talked to told me that I have 2 device insurances🤔funny enough I only have 1 cellphone, doesn't make sense right?I called the insurance department again and told me that on their system it shows only 1 insurance which I cancelled...

I don't really know what is going on at Cellc,but I believe the is something off about this network provider.. January I was told that there was a system ****ch