CellC Router Claim

Dear Hellopeter I lost my CellC Router, and reported to CellC shop in Lephalale on 21 January 2020. And later it was blocked and reported to police station, case number was provided. Then I made affidavit which reference all required details. Then CellC shop Ray told me to pay access amount and bring back to the store, so that they can process the claim with *** and the shop email is *** the reference of Ticket ID: 190055. On the 25 February 2020. Till today I have been visiting cellc shop more than 20 times without positive outcome. Thus I am paying for the service that I am getting it. Therefore I am asking hello peter to resolve my problem. Kindly Regards Xola