jR
jasteel R
1 reviews | Active since May 2017
25 Feb 2026, 21:42
Cellc robbing me again
Cell c never fails to attempt to rob me. I've written so many complaints about them that it seems like this is like a monthly story.
I have call recordings with an agent from cellc confirming that she has changed my debit order details and I even have an active mandate on my new bank account. Today they attempted to debit my old bank account leaving that account in minus figures as I didn't put any funds there for any debit order.
I will not pay your R75- R80 kickback fees Cellc. If you guys do decide to charge me that on my account I will contact my lawyers to SUE cellc as I have verbal/ voice recordings stating the account and accepted mandate that should be debited from.
This totally against the law to go against the customers will and do the wrong and make free money from us!
I want this resolved by no later than 26th February 2026. Failure to do so will result in me contacting my lawyers and putting a formal complaint through to the ombudsman.
Helpful (0)
Replies (6)0
Replies (6)jR
jasteel R's updateReviewer Update
25 Feb 2026, 22:08I am not paying any failed debit order fee that cell c may have incurred and if my name is put on arrears at the credit bureau, I will open a case against you guys!
jR
jasteel R's update25 Feb 2026, 22:08
Reviewer Update
I am not paying any failed debit order fee that cell c may have incurred and if my name is put on arrears at the credit bureau, I will open a case against you guys!
Cell C's replyOfficial
26 Feb 2026, 07:53Dear jasteel R,
Thank you for your feedback.
We completely understand your frustration and concern regarding the failed debit order and the possibility of fees or adverse listing. Please be assured that your complaint is being handled with urgency.
As previously advised, the matter has been escalated to our Billing and Debit Order Department for a full investigation. This includes reviewing the banking details update, the recorded confirmation, and the debit order mandate on file to determine exactly what occurred.
Kindly note that no adverse action or credit bureau listing will be processed while the matter is under investigation. In addition, any fees related to an error on our side will be addressed accordingly once the investigation is finalised.
We value your business and are committed to resolving this matter fairly and transparently. We will provide feedback as soon as the investigation is concluded.
Kind Regards,
Cell C | ZM
Thank you for your feedback.
We completely understand your frustration and concern regarding the failed debit order and the possibility of fees or adverse listing. Please be assured that your complaint is being handled with urgency.
As previously advised, the matter has been escalated to our Billing and Debit Order Department for a full investigation. This includes reviewing the banking details update, the recorded confirmation, and the debit order mandate on file to determine exactly what occurred.
Kindly note that no adverse action or credit bureau listing will be processed while the matter is under investigation. In addition, any fees related to an error on our side will be addressed accordingly once the investigation is finalised.
We value your business and are committed to resolving this matter fairly and transparently. We will provide feedback as soon as the investigation is concluded.
Kind Regards,
Cell C | ZM
Cell C's reply26 Feb 2026, 07:53
Official
Dear jasteel R,
Thank you for your feedback.
We completely understand your frustration and concern regarding the failed debit order and the possibility of fees or adverse listing. Please be assured that your complaint is being handled with urgency.
As previously advised, the matter has been escalated to our Billing and Debit Order Department for a full investigation. This includes reviewing the banking details update, the recorded confirmation, and the debit order mandate on file to determine exactly what occurred.
Kindly note that no adverse action or credit bureau listing will be processed while the matter is under investigation. In addition, any fees related to an error on our side will be addressed accordingly once the investigation is finalised.
We value your business and are committed to resolving this matter fairly and transparently. We will provide feedback as soon as the investigation is concluded.
Kind Regards,
Cell C | ZM
Thank you for your feedback.
We completely understand your frustration and concern regarding the failed debit order and the possibility of fees or adverse listing. Please be assured that your complaint is being handled with urgency.
As previously advised, the matter has been escalated to our Billing and Debit Order Department for a full investigation. This includes reviewing the banking details update, the recorded confirmation, and the debit order mandate on file to determine exactly what occurred.
Kindly note that no adverse action or credit bureau listing will be processed while the matter is under investigation. In addition, any fees related to an error on our side will be addressed accordingly once the investigation is finalised.
We value your business and are committed to resolving this matter fairly and transparently. We will provide feedback as soon as the investigation is concluded.
Kind Regards,
Cell C | ZM
jR
jasteel R's updateReviewer Update
27 Feb 2026, 09:56NOTICE TO THE PUBLIC: DO NOT TRUST CELL C, CELL C HAS IGNORED THE CHANGE OF MY BANKING DETAILS WHICH I HAVE THE CALL RECORDED WITH THE AGENT. THEY FAILED TO DEBIT THE RIGHT ACCOUNT OF MINE.
I REPORTED THIS ON HELLOPETER AND A ESCALATIONS AGENT NAMED JOHNNY CALLED ME STATING THAT I AM RESPONSIBLE FOR THE KICK BACK FEES OF R70 AND WHEN I ASKED FOR HIS MANAGER, HE REFUSED TO TRANSFER ME. TELLING ME NO. HE WILL NOT GET A MANAGER TO CALL ME.
THIS HAS NOW MOVED TO A STATUS OF ***** FROM CELL C. I WILL NOT ALLOW TO BE TAKEN ADVANTAGE OF. AND HOW MANY CLIENTS THEY ARE *****ING FROM. JOHNNY REFUSED TO RESOLVE MY COMPLAINT HOW IT SHOULD BE INSTEAD HE OPTED TO RUSH THE CALL JUST TO CHANGE MY BANKING DETAILS AND END THE CALL. SO UNPROFESSIONAL ESCALATIONS AGENTS CELL C EMPLOY. I AM OPENING A ******** CASE AGAINST CELL C AND THE EMPLOYEE THAT **** ON CALL RECORDING AND SENT ME A DEBICHECK MANDATE LAST YEAR THEN CANCELLED IT ON THEIR SIDE YET ITS SHOWING ACTIVE ON MY SIDE.
I WANT THE LEGAL DEPT OF CELL C TO BE IN CONTACT WITH MY LAWYER TO SUE YOU GUYS!
I REPORTED THIS ON HELLOPETER AND A ESCALATIONS AGENT NAMED JOHNNY CALLED ME STATING THAT I AM RESPONSIBLE FOR THE KICK BACK FEES OF R70 AND WHEN I ASKED FOR HIS MANAGER, HE REFUSED TO TRANSFER ME. TELLING ME NO. HE WILL NOT GET A MANAGER TO CALL ME.
THIS HAS NOW MOVED TO A STATUS OF ***** FROM CELL C. I WILL NOT ALLOW TO BE TAKEN ADVANTAGE OF. AND HOW MANY CLIENTS THEY ARE *****ING FROM. JOHNNY REFUSED TO RESOLVE MY COMPLAINT HOW IT SHOULD BE INSTEAD HE OPTED TO RUSH THE CALL JUST TO CHANGE MY BANKING DETAILS AND END THE CALL. SO UNPROFESSIONAL ESCALATIONS AGENTS CELL C EMPLOY. I AM OPENING A ******** CASE AGAINST CELL C AND THE EMPLOYEE THAT **** ON CALL RECORDING AND SENT ME A DEBICHECK MANDATE LAST YEAR THEN CANCELLED IT ON THEIR SIDE YET ITS SHOWING ACTIVE ON MY SIDE.
I WANT THE LEGAL DEPT OF CELL C TO BE IN CONTACT WITH MY LAWYER TO SUE YOU GUYS!
jR
jasteel R's update27 Feb 2026, 09:56
Reviewer Update
NOTICE TO THE PUBLIC: DO NOT TRUST CELL C, CELL C HAS IGNORED THE CHANGE OF MY BANKING DETAILS WHICH I HAVE THE CALL RECORDED WITH THE AGENT. THEY FAILED TO DEBIT THE RIGHT ACCOUNT OF MINE.
I REPORTED THIS ON HELLOPETER AND A ESCALATIONS AGENT NAMED JOHNNY CALLED ME STATING THAT I AM RESPONSIBLE FOR THE KICK BACK FEES OF R70 AND WHEN I ASKED FOR HIS MANAGER, HE REFUSED TO TRANSFER ME. TELLING ME NO. HE WILL NOT GET A MANAGER TO CALL ME.
THIS HAS NOW MOVED TO A STATUS OF ***** FROM CELL C. I WILL NOT ALLOW TO BE TAKEN ADVANTAGE OF. AND HOW MANY CLIENTS THEY ARE *****ING FROM. JOHNNY REFUSED TO RESOLVE MY COMPLAINT HOW IT SHOULD BE INSTEAD HE OPTED TO RUSH THE CALL JUST TO CHANGE MY BANKING DETAILS AND END THE CALL. SO UNPROFESSIONAL ESCALATIONS AGENTS CELL C EMPLOY. I AM OPENING A ******** CASE AGAINST CELL C AND THE EMPLOYEE THAT **** ON CALL RECORDING AND SENT ME A DEBICHECK MANDATE LAST YEAR THEN CANCELLED IT ON THEIR SIDE YET ITS SHOWING ACTIVE ON MY SIDE.
I WANT THE LEGAL DEPT OF CELL C TO BE IN CONTACT WITH MY LAWYER TO SUE YOU GUYS!
I REPORTED THIS ON HELLOPETER AND A ESCALATIONS AGENT NAMED JOHNNY CALLED ME STATING THAT I AM RESPONSIBLE FOR THE KICK BACK FEES OF R70 AND WHEN I ASKED FOR HIS MANAGER, HE REFUSED TO TRANSFER ME. TELLING ME NO. HE WILL NOT GET A MANAGER TO CALL ME.
THIS HAS NOW MOVED TO A STATUS OF ***** FROM CELL C. I WILL NOT ALLOW TO BE TAKEN ADVANTAGE OF. AND HOW MANY CLIENTS THEY ARE *****ING FROM. JOHNNY REFUSED TO RESOLVE MY COMPLAINT HOW IT SHOULD BE INSTEAD HE OPTED TO RUSH THE CALL JUST TO CHANGE MY BANKING DETAILS AND END THE CALL. SO UNPROFESSIONAL ESCALATIONS AGENTS CELL C EMPLOY. I AM OPENING A ******** CASE AGAINST CELL C AND THE EMPLOYEE THAT **** ON CALL RECORDING AND SENT ME A DEBICHECK MANDATE LAST YEAR THEN CANCELLED IT ON THEIR SIDE YET ITS SHOWING ACTIVE ON MY SIDE.
I WANT THE LEGAL DEPT OF CELL C TO BE IN CONTACT WITH MY LAWYER TO SUE YOU GUYS!
Cell C's replyOfficial
27 Feb 2026, 11:19Our records indicate that our team contacted you a few moments ago regarding this matter to assist, and advise you accordingly based on the findings on your account.
Cell C | MP
Cell C | MP
Cell C's reply27 Feb 2026, 11:19
Official
Our records indicate that our team contacted you a few moments ago regarding this matter to assist, and advise you accordingly based on the findings on your account.
Cell C | MP
Cell C | MP
jR
jasteel R's updateReviewer Update
27 Feb 2026, 11:24Your team who is Johnny called and refused to resolve it the right way. Dont allow lies to be spoken internally. When my lawyers do contact you guys jobs will be at risk. I asked for management to call me and no one called me yet. This company is about to see a lawsuit!
jR
jasteel R's update27 Feb 2026, 11:24
Reviewer Update
Your team who is Johnny called and refused to resolve it the right way. Dont allow lies to be spoken internally. When my lawyers do contact you guys jobs will be at risk. I asked for management to call me and no one called me yet. This company is about to see a lawsuit!
Cell C's replyOfficial
02 Mar 2026, 20:35Dear Jasteel Ranjith,
Thank you for the opportunity to assist with your query.
Please note the following:• Your banking details have been successfully updated on your account.
• A credit will be prepared once the March invoice has been generated.
If you have any further questions or require additional assistance, please feel free to contact us.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for the opportunity to assist with your query.
Please note the following:• Your banking details have been successfully updated on your account.
• A credit will be prepared once the March invoice has been generated.
If you have any further questions or require additional assistance, please feel free to contact us.
Case Status: Pending
Kind regards,
Cell C | TM
Cell C's reply02 Mar 2026, 20:35
Official
Dear Jasteel Ranjith,
Thank you for the opportunity to assist with your query.
Please note the following:• Your banking details have been successfully updated on your account.
• A credit will be prepared once the March invoice has been generated.
If you have any further questions or require additional assistance, please feel free to contact us.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for the opportunity to assist with your query.
Please note the following:• Your banking details have been successfully updated on your account.
• A credit will be prepared once the March invoice has been generated.
If you have any further questions or require additional assistance, please feel free to contact us.
Case Status: Pending
Kind regards,
Cell C | TM