CellC rips of pensioner with subscription services

<p>My mom-in-law has been ********** of her air time as well as pating a R3/day subscription since the 22nd Dec 2016 without her knowledge.</p> <p>Apparently she has subscribed to Games.Mobi 6times and been having her airtime ****** from her as well as paying a subscription for the same thing an outstanding 6 times. </p> <p>When contacting CellC ,which endorses this by adding these ads to the sms service, they were powerless to help and gave the usual run around. I eventually insisted and eventually i got a manager to escalate this matter. At face value, there is no proof on hand to show that this subscription was requested by my 76 yr old mom who allegedly subscribed to this service, which most 76yr olds do...LOL.</p> <p> </p> <p>This entire subscription service seems somewhat shady in that you cannot eaily see what you subscribed to or easily unsubscribe from. Its made very easy to subscribe äccidently"without there being any proof of you accepting the subscription, but no likewise "simple"way of unsubscribing. To subscribe you ällegedly"just reply yes...with no proof being available. There is no "simple"option to say "no". To unsubscribe you have to jump through hoops, play the fiddle and perhaps you get unsubscribed.</p> <p>It is hard to accept that CellC is not aware of these infringements and ************ activities as these mobile game subscription is endorsed on their websites. The agent mentioned that i was the first to complain. Seems tht there may be many more people who are not aware of them being subscribed.</p> <p> </p> <p>I found it hard to believ that i am the only one who complained. Nonetheless, iw ould like someone to please look into this matter and advise why they have these ads on their sms service and how they are incurring revenue as a result of having these ads. Quite keen to know how much complaints there are related to these subscription services and if CellC actually beieves this to be in the best interest of their customers...or the best interest to themselves....quite keen to know if they would even answer that!</p> <p> </p> <p>Nonetheless, please stop *****ing my mom's airtime and money as she did not subscribe to this service 6 times. If you calim that she has then please provide such proof for the 6 subscriptions. Also refund her the airtime you unfairly stole from her as well as the monies paid to Game.Mobi to date.</p> <p> </p> <p>Quite disgusted at CellC and the other networks!!!</p> <p> </p>