CellC ripped people of there dignity during Covid-19 lockdown and suspend services to committed clients.

I have been on contract with CellC since 2009/2010. Since Covid 19 lockdown and the lost of income we requested for the account to be paid in cash to avoid funds being unavailable or return debit orders. ( which cost us monthly R70 ) When we make payment , the proof is submitted to the nearest CellC branch to update payment on their system. If payment is made via EFT the proof of payment is send to *** ( via the banking app) if that is not enough they asked for it to be fax. Payment made using the details as per your statement should not take 5days to reflect on their system. My line have been suspended for two weeks even thou payment have been made, My son was ****** of his cellphone and cannot even proceed with the sim swop.

This so unprofessional, I am asked to rate the service when your issue have not been resolved. Will I be billed next month for a cellphone contract that have been suspended for more two weeks? I am so disgusted by the treatment that I have received from CellC after the years of being a committed payed up client. Then "they telling" me that Im loosing credit score due to paying cash. I will definitely not upgrade at the end of my contract. People worry about placing food on the table, providing for there families and CellC ripped your dignity after all this years of never missing payments. If the humiliation is not enough , CellC ask for an alternative number to contact you. When your service is suspended , you cannot call there service centre. You need to borrow a CellC prepaid client and request to used their phone.

Several calls have been logged, emails have been send, still the issue of the suspended lines have not been resolved.

I reiterate, we pay every month, cash payment until our household income is stable again. Until our country fight this disease, the fight will CellC will continue to add more headache and stress.