EB
Eric B
1 reviews | Active since Feb 2012
29 Nov 2023, 17:41
CellC ripoff!
Some 2 years ago CellC talked me into taking out a 10GB agreement over and above my cellular contract. At this present moment I do not even know where the SIM is, as my (new) phone does not have dual SIM capability. I might have used 1GB of data off that agreement in the 2 years + I have had it. Thus CellC has scored R100 odd per month from me over more than 24 months. When trying to cancel this agreement I'm told that the agreement was renewed over a 24 month contract term and it would cost me in excess of R2.000 for early cancelation. Having been a CellC customer for over 20 years without missing a single payment I'm given a F-you when asking to cancel something I'm not using. So now I will wait for 2 years, until 6 September 2025 and not only cancel the data contract, I will also move my cellular contract elseware. Thx for nothing CellC!! You are ripping-off a loyal client.
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
29 Nov 2023, 17:56Dear Eric Bester
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
Cell C's reply29 Nov 2023, 17:56
Official
Dear Eric Bester
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Thank you for contacting Cell C.
Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.
We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.
Regards,
Cell C | TM
Best regards,
Cell C's replyOfficial
30 Nov 2023, 09:27Dear Eric Bester
Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Best regards,
Cell C's reply30 Nov 2023, 09:27
Official
Dear Eric Bester
Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Our Team was unable to reach you on ***. Please provide an alternative contact number or a suitable time for them to call.
Regards
Cell C | TG
Best regards,
EB
Eric B's updateReviewer Update
30 Nov 2023, 09:52Your call was blocked by True Caller. I have unblocked the number. Please call anytime on ***
EB
Eric B's update30 Nov 2023, 09:52
Reviewer Update
Your call was blocked by True Caller. I have unblocked the number. Please call anytime on ***
Cell C's replyOfficial
30 Nov 2023, 10:16Thank you, we have informed our Support Team.
Please look out for their call.
Regards
Cell C |TD
Please look out for their call.
Regards
Cell C |TD
Best regards,
Cell C's reply30 Nov 2023, 10:16
Official
Thank you, we have informed our Support Team.
Please look out for their call.
Regards
Cell C |TD
Please look out for their call.
Regards
Cell C |TD
Best regards,
EB
Eric B's updateReviewer Update
30 Nov 2023, 11:17Thank you Ofentse for the professional manner in resolving my complaint. It does impress me that CellC still looks after their long standing clients.
EB
Eric B's update30 Nov 2023, 11:17
Reviewer Update
Thank you Ofentse for the professional manner in resolving my complaint. It does impress me that CellC still looks after their long standing clients.
EB
Eric B's updateReviewer Update
30 Nov 2023, 11:18Thank you Ofentse for the professional manner in resolving my complaint. It does impress me that CellC still looks after their long standing clients.
EB
Eric B's update30 Nov 2023, 11:18
Reviewer Update
Thank you Ofentse for the professional manner in resolving my complaint. It does impress me that CellC still looks after their long standing clients.
Cell C's replyOfficial
30 Nov 2023, 12:07Dear Eric Bester ,
We're delighted to receive your positive feedback about our Ofentse's service.
Thank you for taking the time to share your experience. We're committed to providing excellent customer service, and it's wonderful to know that we've met your expectations.
Regards
Cell C | TD
We're delighted to receive your positive feedback about our Ofentse's service.
Thank you for taking the time to share your experience. We're committed to providing excellent customer service, and it's wonderful to know that we've met your expectations.
Regards
Cell C | TD
Best regards,
Cell C's reply30 Nov 2023, 12:07
Official
Dear Eric Bester ,
We're delighted to receive your positive feedback about our Ofentse's service.
Thank you for taking the time to share your experience. We're committed to providing excellent customer service, and it's wonderful to know that we've met your expectations.
Regards
Cell C | TD
We're delighted to receive your positive feedback about our Ofentse's service.
Thank you for taking the time to share your experience. We're committed to providing excellent customer service, and it's wonderful to know that we've met your expectations.
Regards
Cell C | TD
Best regards,